Customer service agent/ Acting Supervisor
Emirates-Dnata
مجموع سنوات الخبرة :10 years, 2 أشهر
Currently working with the Emirates-Dnata group as an Airport service agent/ Acting Supervisor.
- Extensive knowledge of the routine airport procedures.
- Focused on document checks for different destinations specifically GCC
counties.
- Analytic thinking aimed at resolving customers’ issues in a proactive manner.
- Knowhow of varying negotiation and persuasive manners.
- Able to find conflict resolution without losing self-composure.
- Demonstrated ability of verifying passenger departure documents.
- Well-versed in adapting different ways under pressure in order to meet deadlines.
- Able to comply with all security requirements.
- Worked for Mont Blanc as a customer service agent, under the
supervision of the Boutique Manager, at various times in the last
two years. (December 2013, July 2014 and December 2014)
- Was appreciated for my customer relation management skills,
Punctuality and organizational skills.
- Worked under the Finance department of the Emirates NBD
headquarters, (Deira branch) under the sectors of Wholesale
banking and the Regulatory department for two months as an
intern.
- Reformulation of the financial statements of the company on
daily basis on Excel.
- Generated the monthly financial statements and reported to the
team leader.
- Reported the Bank Reconciliation Statements, Investments and
other Assets to the Central bank of UAE under the Regulatory
department.
- Ask a number of set questions from a questionnaire
- Record people’s answers on the computer.
- Ask questions in accordance with instructions to obtain various
specified information.
- Compile, record and code results and data from interview or
survey, using computer or specified form.
- Review data obtained from an interview for completeness and
accuracy.
- Identify and resolve inconsistencies in interviewees'
responses by means of appropriate questioning and/or
explanation.
- Carry out enough interviews to meet the target for the project.
- Confident and able to persuade people to take part in surveys
- Quick to move on when people refuse to take part
- Maintain
confidentiality of all collected data.
- Ability to type a minimum of
55 words per minute
- Prepare reports to provide answers in response to specific
problems.