Daanish Sheikh, Customer service agent/ Acting Supervisor

Daanish Sheikh

Customer service agent/ Acting Supervisor

Emirates-Dnata

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Accountancy and Finance
Experience
10 years, 3 Months

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Work Experience

Total years of experience :10 years, 3 Months

Customer service agent/ Acting Supervisor at Emirates-Dnata
  • United Arab Emirates - Dubai
  • My current job since January 2016

Currently working with the Emirates-Dnata group as an Airport service agent/ Acting Supervisor.
- Extensive knowledge of the routine airport procedures.
- Focused on document checks for different destinations specifically GCC
counties.
- Analytic thinking aimed at resolving customers’ issues in a proactive manner.
- Knowhow of varying negotiation and persuasive manners.
- Able to find conflict resolution without losing self-composure.
- Demonstrated ability of verifying passenger departure documents.
- Well-versed in adapting different ways under pressure in order to meet deadlines.
- Able to comply with all security requirements.

Customer Service at Mont Blanc
  • United Arab Emirates - Dubai
  • December 2013 to December 2014

- Worked for Mont Blanc as a customer service agent, under the
supervision of the Boutique Manager, at various times in the last
two years. (December 2013, July 2014 and December 2014)
- Was appreciated for my customer relation management skills,
Punctuality and organizational skills.

Intern at Emirates NBD
  • United Arab Emirates - Dubai
  • June 2013 to August 2013

- Worked under the Finance department of the Emirates NBD
headquarters, (Deira branch) under the sectors of Wholesale
banking and the Regulatory department for two months as an
intern.
- Reformulation of the financial statements of the company on
daily basis on Excel.
- Generated the monthly financial statements and reported to the
team leader.
- Reported the Bank Reconciliation Statements, Investments and
other Assets to the Central bank of UAE under the Regulatory
department.

Market Research Executive at Taylor Nelson Sofres
  • United Arab Emirates - Dubai
  • April 2012 to September 2012

- Ask a number of set questions from a questionnaire‬
- Record people’s answers on the computer. 

- Ask questions in accordance with instructions to obtain various
specified information.
- Compile, record and code results and data from interview or
survey, using computer or specified form.
- Review data obtained from an interview for completeness and
accuracy.

- Identify and resolve inconsistencies in interviewees'
responses by means of appropriate questioning and/or
explanation.

- Carry out enough interviews to meet the target for the project.

- Confident and able to persuade people to take part in surveys

- Quick to move on when people refuse to take part
- Maintain
confidentiality of all collected data.

- Ability to type a minimum of
55 words per minute

- Prepare reports to provide answers in response to specific
problems.‬‬

Education

Bachelor's degree, Accountancy and Finance
  • at Middlesex University
  • May 2015

Specialties & Skills

Customer Service
Finance Sector
Digital Marketing
Accounting
Organization
CUSTOMER SUPPORT
FINANCE
MICROSOFT OFFICE
MS OFFICE
Adobe Photoshop

Languages

Hindi
Expert
English
Expert
Urdu
Expert
Arabic
Beginner

Hobbies

  • FItness
  • Swimming