NOC Support Engineer
GULFSAT COMMUNICATION (I.S.P)
Total years of experience :19 years, 4 Months
Troubleshooting MPLS link and solving the problem.
Solving customer problem related to IT, Network & Satellite by phone or MSN.
Solving Mail Server related problem with Customer.
Assisting customer to configure router, Switches and V-Sat modem like Hughes, Link-star, I-Direct, TechniSat DVB, Cisco, Comtech CDM 570L, 600L, 625L etc.
Troubleshooting international MPLS link with customer & Service providers.
Configuring router, Switches & v-Sat Modem for new links.
Troubleshooting Satellite related problem with customer & Satellite provider.
Monitoring Satellite carrier’s & satellite links and maintaining them to work normal.
Making daily report and send to managment.
Making monthly Report & outage Report and sending to customer.
Maintaining and troubleshooting Client PC and LAN & WAN Network.
Planning & Installing Microsoft Product like Windows operating System, Windows Servers, M.S Office, SQL Server.
Installing and upgrading company software in all Client PC as request from software team.
Configuring M.S Outlook in all clients PC.
Installing and troubleshooting Network Printer and local Printers.
Solving hardware related problems in computer and P.O.S (point of Sales).
Planning for laying down network cable for new sites.
Crimping network cables.
Maintaining and troubleshooting Client PC and LAN & WAN Network.
Planning & Installing Microsoft Product like Windows operating System, Windows Servers, M.S Office, SQL Server.
Installing and upgrading company software in all Client PC as request from software team.
Configuring M.S Outlook in all clients PC.
Installing and troubleshooting Network Printer and local Printers.
Solving hardware related problems in computer and P.O.S (point of Sales).
Planning for laying down network cable for new sites.
Crimping network cables.
Installing & configuring new computer and server at Client
premises.
Installing and troubleshooting Network Printer and local Printers.
Planning for laying down network cable at client site.
Planning & Installing Microsoft Product like Windows operating System, Windows Servers, M.S Office.
Solving hardware related problems in computer.
Installing network switches and wireless routers.
Passed BSC in Computer Science from 'Bharatiya Shiksha Parishad' in distance Education system.
Certified Cisco Network Associate ( CCNA)
Microsoft Certified Professional from Microsoft (MCP)
Passed Part time Diploma in Computer Hardware & Networking
