Business Development associate and customer service management
Hsbc
مجموع سنوات الخبرة :3 years, 6 أشهر
Managing and achieving daily, monthly & weekly KPI's
Building relationship with key and top corporates to explore business opportunities and cater to their banking needs.
Updating and maintaining an accurate record of sales activities in a timely manner.
Leading brand awareness campaigns
Taking lead over BCP's (Business Continuity Plans)
Handling top end Premier and Advance clients by providing resolutions to their concerns.
Activating sales campaigns
Using systems such as CRMS, HUB to control leads.
Liaising with customers in an enthusiastic and positive manner to retain the customers.
Maintaining the standards of the brand,
Managing and achieving daily, monthly & weekly KPI's
Building relationship with key and top corporates to explore business opportunities and cater to their banking needs.
Updating and maintaining an accurate record of sales activities in a timely manner.
Leading brand awareness campaigns
Taking lead over BCP's (Business Continuity Plans)
Handling top end Premier and Advance clients by providing resolutions to their concerns.
Activating sales campaigns
Using systems such as CRMS, HUB to control leads.
Liaising with customers in an enthusiastic and positive manner to retain the customers.
Maintaining the standards of the brand,
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to
assure them of support throughout the life of their membership
Assist colleagues administratively typing letters, memos, and reports
Maintained up-to-date records at all times to meet compliance.
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
Assist colleagues administratively typing letters, memos, and reports
Organized customer information and account data for business planning and customer service purposes
Maintained up-to-date records at all times to meet compliance.