Customer Service Executive
Bose Corporation
Total years of experience :3 years, 6 Months
•Provide technical support and post sales support for product installation.
•Attend client calls and coordinate with them on a regular basis regarding process updates.
•Develop and manage excellent working partnerships with customers.
•Ensure the delivery for quality services to the customers.
•Interacted with customers and provided the required information about products or services.
•Provide updated information to customers about the products and its usage.
•Resolve customer queries and escalations.
•Post sales support to customers which includes giving technical support till taking care of product installations and servicing by regular coordination and follow-ups with the Bose Service Centers across PAN India and UAE.
•Responsible for maintaining the safety and security of the ramp at all times.
•Taking care of Arrival and departure activity of an aircraft as per DGCA norms.
•Transfer cargo (including luggage) to other gates, other airlines and to passengers.
•Service aircraft as needed (e.g. Aircraft lavatories, potable water, window wash, compartment cleaning etc.).
•Handling ramp activity as per DGCA guidance with proper safety and security of passengers.
•Proper loading and unloading of cargo and passenger baggage as per instructions at load and trim sheet within the provided time frame.
•Constantly communicate with flight crew personnel and other ground personnel.
•Responsible for greeting passengers, guiding them to the proper terminal and explaining airport checking and boarding procedures.
•Ensured that passengers and baggage board the appropriate aircraft
•Involved in preparing and opening check-in desks in line with airline requirements
•Provided information about travel plans for customers
•Maintained positive relationships with all internal and external Customers.
•Answered customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information.
•Supervised Baggage Makeup Area (BMA)
•Made proper arrangements at Ramp for the safe boarding and deboarding of guests
•Monitoring daily attendance of staff.
•Participate in applicant interviews.
•Conduct reference checks on possible candidate.
•Informing unsuccessful applicants.
•Maintaining office records.