Customer Relations Manager
TCHS
Total years of experience :2 years, 9 Months
Implement and uphold the company's customer service standards and policies.
Provide primary customer support to internal and external customers.
Promptly respond to inquiries and requests from prospective customers.
Update account information to maintain customer records.
Establish and maintain positive relationships with clients, offering personalized experiences and anticipating their needs.
Develop and maintain positive relationship with clients to foster loyalty and trust on products and service.
Provide detailed reports on issues to higher management.
Train and develop customer service representatives on best practices for handling customer enquiries and complaints.
●Develop and implement effective communication strategies that build customer loyalty programs, brand awareness and customer satisfaction.
●Prepare PR promotional materials and enforce social media strategies.
●Virtually organize and coordinate activities and vendors while off site.
●Building positive relationships with the media and the public.
●Seeking opportunities for partnerships, sponsorship, and advertising.
●Manage budgets and cost-effectively allocating resources for events.
●Handle event Logistics, such as venue selection and setup.
●Develop contingency plans for unexpected situations during events.
●Develop and Nurture strong relationships with customers as a primary point of contact by understanding their needs, preferences, and goals.
●Conduct thorough assessments of customers’ requirements, challenges, and pain points. Identify opportunities for upselling or cross-selling products that align with their needs.
●Handle customer complaints, issues, or escalations in a prompt and professional manner by working collaboratively with other teams or departments to find effective resolutions.
●Collect customer feedback through surveys, interviews, or other feedback channels.
●Deploy strategies and initiatives to retain existing customers and increase customer loyalty.
●Managed event logistics and operations.
●Accurately calculated and processed expenses during and after events.
●Maintained Status reports for client projects.
●Brainstormed and implemented creative event concepts and themes.
●Conduct pre- and post- event evaluations and report on outcomes.
●Propose ideas to improve provided services and event quality.
●Cooperate with marketing and PR to promote and publicize the event.