Executive Assistant
Abu Dhabi Islamic Bank
Total years of experience :13 years, 7 Months
to Head of Retail Expatriate SBU -
Consolidation Management Information systems of internet banking tracker and IFE penetration at NTB
Providing product orientation to new staff.
Maintaining training records for the retail staff with completion follow role.
Handling and resolving customer’s complaints related to internet banking.
Assisting in promoting products and other marketing activities.
Managing and assisting graduate trainees as of when required.
Assisting Retail Card Team in Arabic translation tasks
Assisting the Consumer Banking Head in administrative tasks
Planning for staff events.
Assisting Retail Card Team in Arabic translation tasks
Assisting the retail team in conducting Market Surveys as part of new products launches.
Tracking media news and provide updates on different retail products to the respective product teams.
Assisting the unsecured lending products group in achieving the marketing and communication strategy in order to create visibility of the products, special propositions and campaigns to accelerated sales.
Assisting in developing third party alliances in order to enhance product propositions through exclusive offerings for loan customers ( existing or new propositions ).
Working closely for customer contact for proactive servicing (SMS, e-mail, etc.)
Supporting the product manager in implementation of new product initiatives
Recording all expense claims from the product team
Ordering product related documents example application forms etc.
Monitoring the performance of Personal Loans related systems and report all deviations to the management for corrective actions
Resolving product related queries from staff and customers.
Responsible for settling the Outstanding Balance payment with vendors to strategically control the marketing tracking list for Personal Loans department
Formulating the first annual marketing tracking list budget and responsible for the accruals sent to the finance department
Designing the layout for Barclays’ application forms for Personal loan products
Conducting marketing research and performing a data analysis of competitors’ loan products and for the department’s Management Information System.
Liaison with the advertising agency to ensure product features meet audit requirements
Led Barclays staff’s involvement in the community by organizing events & celebrations
Demonstrating commitment to the improvement of service quality