Back office / Technical Support Agent
Teleperformance(ONAIR)
Total years of experience :11 years, 6 Months
Handling Airline Care Queue, Passenger Care Queue and Service Configuration Queue
Direct communication with Airline Account Managers recommending refunds and escalating passenger’s complaints
Monitoring Aircrafts and checking “GSM” & “Wi-Fi” service and if any fault occurred Airline Operation Team is alerted
Work on reports to ensure consistency between different OnAir tools
Updating Price Plans and Promo codes/Vouchers
Preparing and adjusting templates to follow up with passengers
Announced as Top achiever
new radio station and marketing team role was to create awareness and promote the radio station at different locations in alexandria
- workshops and sessions on skill development
