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Dalia Hassan, HR & Office Manager

Dalia Hassan

HR & Office Manager·GLA & Company

Kuwait

Bachelor's degree, BA

Work experience

Total years of experience: 18 years, 4 months

HR & Office Manager

August 2022 - Present

GLA & Company

Al Kuwait, Kuwait

August 2022 - Present

• All HR related matters, including but not limited to recruitment, staff on/offboarding, offer letters, employment contracts, monthly salaries transfer, insurance, leaves, training of the firm’s system, policies, and SOPs.
• Office purchases and expenses and all related processes.
• The firm’s marketing activities of awards submissions, client referees, the firm and lawyers’ profile update.
• The legal platforms subscriptions.
• Clients’ KYC and compliance requirements. Vendor creation and registration of the entire firm’s offices.
• Managing the firm’s AR and the respective reports.
Company industry:
Law Firm
Job role:
Management

Office Administrator

April 2018 - September 2022

Al Tamimi & Company

Al Kuwait, Kuwait

April 2018 - September 2022

• Handle human resources onboarding and offboarding.
• Organize with the headquarter in DIFC-Dubai all the employees’ insurance, recruitment, employment offers, indemnities settlements, leaves and salary certificates.
• Kuwait local trainer for the lawyers and support team using the firm’s system, knowledge management and objectives.
• Renewals of the staff visa, company’s licenses, and certificates.
• Admin, HR, BD & Marketing reports.
• Monthly Billing and AR.
• Arrange marketing materials and clients’ proposals as per the firm’s standards.
Company industry:
Law Firm
Job role:
Administration

Operation Manager

November 2018 - April 2019

Expo Tag for Organizing Exhibitions & Conferences

Al Kuwait, Kuwait

November 2018 - April 2019

• Develop goals and implement strategic plans.
• Operate and monitor departments: Marketing, Design, Social Media and Accounting.
• Conduct high end production to achieve sales target and customer satisfaction.
• Plan yearly exhibitions and conferences.
o Eg. Choose venue, set floor map and selling prices.
o Set sales plan, arrange media and social media campaigns, and workshops.
• Handle all supplies requirements for the exhibitions.
• Communicate with internal and external parties to achieve company operational objectives.
• Establish and maintain client relations.
• Set daily marketing team schedule.
• Report operation updates to company owner.
Company industry:
Marketing
Job role:
Marketing and PR

Assistant of Head of Office & Partner

May 2018 - October 2018

Al Tamimi & Co

Al Kuwait, Kuwait

May 2018 - October 2018

• Monthly billing and accounts receivable.
• Followed up outstanding invoices.
• Carried out clients’ legal conflict check.
• Arranged partner meetings and conference calls.
Company industry:
Law Firm
Job role:
Administration

Medical Center Manager

December 2016 - January 2018

Silkor Laser Medical Center

Hawali, Kuwait

December 2016 - January 2018

• Develop marketing strategies according to Kuwait’s market needs.
• Develop yearly and monthly sales plans to achieve the target profit.
• Close corporate contracts for mass sales.
• Identify potential threats, opportunities, and competition.
• Represent the standards of the organization during consultation meetings.
• Establish relationships with customers and suppliers.
• Research the latest technology and machinery to increase effectiveness of laser results.
• Set the prices, offers and packages.
Company industry:
Medical Hospital
Job role:
Management

PR & Marketing Manager

August 2011 - December 2016

Central Gulf Medical Company

Al Kuwait, Kuwait

August 2011 - December 2016

• Study the Kuwait market to gain a competitive edge in the medical and beauty industry.
• Establish long-term relationships with suppliers and negotiate the best deals.
• Cofounded a physiotherapy centre.
• Recruit staff for the physiotherapy centre.
• Took the decision of adding a hair care section in the centre. (High: avg. monthly profit = 35% profit from revenue).
• Set operation budget and the centre’s prices.
• Improve customer service and create customer loyalty.
Company industry:
Other Healthcare Services
Job role:
Management

Telemarketing Manager

February 2011 - September 2011

Crowne Plaza Hotel

Al Farawaniyah, Kuwait

February 2011 - September 2011

• Recruit and train call centre staff.
• Motivate and improve efficiency of the call centre staff.
• Supervise call centre activity.
• Evaluate call centre performance and deliver monthly reports.
• Take potential subscribers on a hotel tour and close the sale.
• Improving performance of the telemarketing staff, whether customer service, sales activities and physical tours.
• Contribute to achieving monthly telemarketing target. (High: avg. monthly profit 50% from revenue).
Company industry:
Other Healthcare Services
Job role:
Management

Sales Manager

February 2009 - February 2011

Flex Resorts & Real Estate

Al Kuwait, Kuwait

February 2009 - February 2011

• Responsible for achieving target sales.
• Manage, supervise, and motivate the sales team, call center agents and club managers in sales vision.
• Carry out full training for indoor and outdoor sales advisors, and follow up their performance, targets and reports.
• Make corporate deals for employee privilege. Fully responsible for those deals: first approach, negotiations, correspondences, closing the deals, terms of agreement and deal activation.
• Present during all events, exhibitions, competitions and workshops to grant optimum results.
Company industry:
Other Healthcare Services
Job role:
Sales

Program Manager

January 2008 - January 2009

Crowne Plaza Hotel

Al Farawaniyah, Kuwait

January 2008 - January 2009

• Responsible for 20 sales consultants and achieve our monthly target.
• Recruit and carry out the training for the new consultants before joining the program.
• Arrange the monthly plan according to our budget.
• Handle the coordinators and customer service requirements.
Company industry:
Hospitality & Accomodation
Job role:
Marketing and PR

Education

Al Alson ( Faculty of Languages)

July 1994

July 1994

Bachelor's degree, BA

Egypt

Skills

Compliance
Expert
Compliance
Expert
Debt Collection
Expert
Debt Collection
Expert
HR Management
Expert
HR Management
Expert
Negotiations
Expert
Negotiations
Expert
Fast Learning
Expert
Fast Learning
Expert
Team Leader and Management
Expert
Team Leader and Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Office Management
Expert
Office Management
Expert
Office Administration
Expert
Office Administration
Expert
Negotiation
Expert
Negotiation
Expert
Procurement
Expert
Procurement
Expert
Office Work
Expert
Office Work
Expert
Warranty
Expert
Warranty
Expert
Agents
Expert
Agents
Expert
Sales
Expert
Sales
Expert
Training
Expert
Training
Expert
Order
Expert
Order
Expert

Languages

English

Expert

German

Intermediate

Arabic

Expert

Training and Certifications

Certifications
Human Resources Management
HRCI
Mar 2024
Safety
Feb 1994
Fire Fighting
Feb 1994