Dalia karem, Customer service

Dalia karem

Customer service

Union Co-operative society

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Arts department sociology
Experience
17 years, 4 Months

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Work Experience

Total years of experience :17 years, 4 Months

Customer service at Union Co-operative society
  • United Arab Emirates
  • My current job since July 2011

Handle customer service desk interactions with customers.
Respond to customer details, personal, telephonic or by mail.
Check returned items against purchase slip and expiry.
Transfer phone calls to different sections.
Announcing through internal caller system in the showroom as per the request from supervisor.

Cashier at Union Coop
  • United Arab Emirates
  • July 2011 to June 2011

its establishment,

Social Worker at Almaly school
  • Egypt
  • October 2009 to March 2011

Making Decisions and Solving Problems - analyzing information and evaluating results to choose the best solution and solve problems.
•Getting Information - observing, receiving, and otherwise obtaining information from all relevant sources.
•Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Cashier at ELMZLOM Group Ceramics and Hygienic Products
  • Egypt
  • September 2006 to August 2009

Education

Bachelor's degree, Arts department sociology
  • at Alexandria University
  • January 2005

in

Bachelor's degree, Arts department sociology
  • at Alexandria University
  • January 2005

in

Specialties & Skills

Microsoft Excel
Service Desk
Microsoft Word
Customer Focus
Customer Service
MICROSOFT POWERPOINT
RECEIVING
TELEPHONE SKILLS
TÉCNICAS DE SUPERVISIÓN
COMMUNICATION SKILLS
CUSTOMER SERVICE
LANGUAGES
MICROSOFT EXCEL
MICROSOFT MAIL
MICROSOFT OUTLOOK
MICROSOFT POWERPOINT
RECEIVING
TELEPHONE SKILLS
TÉCNICAS DE SUPERVISIÓN

Languages

Arabic
Expert
English
Expert