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Dalia Ahmed, Call Center

Dalia Ahmed

Call Center·Commercial Bank of Kuwai

Kuwait

Bachelor's degree, Accounting

Work experience

Total years of experience: 7 years, 5 months

Call Center

March 2019 - Present

Commercial Bank of Kuwai

Kuwait

March 2019 - Present

department
* Virtual Banking - Worked on customers cheques and had a
certain process to follow, then applied all the information
needed on the system.
* Open account - Opened different accounts for customers and
explained the benefits of each.
* Live chat
* 3cx - Dealt with customers calls and helped to solve their
issues.
* Branches - Cheque deposit, self-service, digital banking

Company industry:
Banking
Job role:
Customer Service and Call Center

External audit

July 2018 - August 2018

RSM Albazie & Co

Kuwait

July 2018 - August 2018

Dealing with report review of interim condensed consolidated
financial information.
* Assured companies follow International Financing Reporting
Standards (IFRSs) and we as auditors conduct our audit in
accordance with International Standard on Auditing (ISAs).
* Roll forward financial statements between two years.
* Prepared summary of the general assembly meeting.

Company industry:
Accounting
Job role:
Accounting and Auditing

Education

American University of Kuwait (AUK)

January 2018

January 2018

Bachelor's degree, Accounting

Kuwait

GPA (point): 3.47 out of 4

GPA (point): 3.47 out of 4

International Academy of Kuwait (IAK)

January 2013

January 2013

High school or equivalent, Accounting

Kuwait

GPA (rating): Good

GPA (rating): Good

Skills

Training
Expert
Training
Expert
Virtual
Expert
Virtual
Expert
Auditing
Expert
Auditing
Expert
Branches
Expert
Branches
Expert
Call Center
Expert
Call Center
Expert
BANKING
Expert
BANKING
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
AUDITING
Beginner
AUDITING
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
FINANCE
Beginner
FINANCE
Beginner
FINANCIAL
Beginner
FINANCIAL
Beginner
FINANCIAL STATEMENTS
Beginner
FINANCIAL STATEMENTS
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Call center
Commercial Bank of Kuwait

Hobbies

  • Walking