Dalia Ahmed, Call Center

Dalia Ahmed

Call Center

Commercial Bank of Kuwai

Location
Kuwait - Hawali
Education
Bachelor's degree, Accounting
Experience
5 years, 3 Months

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Work Experience

Total years of experience :5 years, 3 Months

Call Center at Commercial Bank of Kuwai
  • Kuwait
  • My current job since March 2019

department
* Virtual Banking - Worked on customers cheques and had a
certain process to follow, then applied all the information
needed on the system.
* Open account - Opened different accounts for customers and
explained the benefits of each.
* Live chat
* 3cx - Dealt with customers calls and helped to solve their
issues.
* Branches - Cheque deposit, self-service, digital banking

External audit at RSM Albazie & Co
  • Kuwait
  • July 2018 to August 2018

Dealing with report review of interim condensed consolidated
financial information.
* Assured companies follow International Financing Reporting
Standards (IFRSs) and we as auditors conduct our audit in
accordance with International Standard on Auditing (ISAs).
* Roll forward financial statements between two years.
* Prepared summary of the general assembly meeting.

Education

Bachelor's degree, Accounting
  • at American University of Kuwait (AUK)
  • January 2018

High school or equivalent, Accounting
  • at International Academy of Kuwait (IAK)
  • January 2013

Specialties & Skills

Training
Virtual
Auditing
Branches
Call Center
BANKING
BENEFITS ADMINISTRATION
AUDITING
COMMUNICATION SKILLS
FINANCE
FINANCIAL
FINANCIAL STATEMENTS
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT WORD

Languages

Arabic
Expert
English
Expert

Training and Certifications

Call center (Training)
Training Institute:
Commercial Bank of Kuwait

Hobbies

  • Walking