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damini gupta, Marketing Lead-Generation Professional

damini gupta

Marketing Lead-Generation Professional·Titan Financial Group,

United Arab Emirates

Bachelor's degree, accounts

Work experience

Total years of experience: 11 years, 8 months

Marketing Lead-Generation Professional

September 2025 - Present

Titan Financial Group,

Dubai, United Arab Emirates

September 2025 - Present

• Led end-to-end marketing coordination initiatives to drive lead generation, business growth,
and brand visibility
• Analyzed campaign performance metrics and customer data to optimize strategies and improve
lead conversion rates
• Collaborated closely with sales teams to align marketing activities with revenue targets and
enhance lead-to-customer conversion
• Implemented data-driven marketing approaches to improve campaign efficiency and maximize
ROI
• Managed and optimized multi-channel campaigns (digital, social, and events) to generate high
quality leads and increase engagement
Company industry:
Marketing

Marketing Coordinator

June 2025 - Present

titan advertising

Dubai, United Arab Emirates

June 2025 - Present

➢ Led end-to-end marketing coordination initiatives to drive lead generation, business growth, and brand
visibility
➢ Analyzed campaign performance metrics and customer data to optimize strategies and improve lead
conversion rates
➢ Collaborated closely with sales teams to align marketing activities with revenue targets and enhance lead
to-customer conversion
➢ Implemented data-driven marketing approaches to improve campaign efficiency and maximize ROI
➢ Managed and optimized multi-chain
Company industry:
Marketing

Sales Professional

October 2023 - June 2025

Titan Financial Group,

Dubai, United Arab Emirates

October 2023 - June 2025

• Achieved sales targets by promoting banking products, including credit card services
• Built strong customer relationships through personalized financial solutions and follow-ups
• Increased revenue through effective cross-selling and upselling strategies
• Conducted detailed customer needs assessments to recommend suitable financial products
• Maintained accurate sales records and ensured compliance with banking regulations and
internal processes
Company industry:
Banking
Job role:
Sales

Sales Executive

August 2023 - June 2025

titan financial group

Dubai, United Arab Emirates

August 2023 - June 2025

➢ Achieved sales targets by promoting banking products, including credit card services
➢ Built strong customer relationships through personalized financial solutions and follow-ups
➢ Increased revenue through effective cross-selling and upselling strategies
➢ Conducted detailed customer needs assessments to recommend suitable financial products
➢ Maintained accurate sales records and ensured compliance with banking regulations and internal
processes
Company industry:
Banking

Sales Associate

June 2021 - February 2023

hadaf al khaleej

Dubai, United Arab Emirates

June 2021 - February 2023

➢ Developed and executed sales and marketing strategies to expand customer base
➢ Managed digital marketing campaigns to improve lead generation and ROI
➢ Organized promotional activities to drive product awareness and sales
Company industry:
Banking

Sales Officer|

June 2021 - February 2023

Hadaf Al Khaleej,

Dubai, United Arab Emirates

June 2021 - February 2023

• Developed and executed sales and marketing strategies to expand customer base
• Managed digital marketing campaigns to improve lead generation and ROI
• Organized promotional activities to drive product awareness and sales
• Recognized as a well-organized, self-motivated professional with a creative and proactive
approach to achieving both individual and team goals.
Company industry:
Banking
Job role:
Sales

Customer Service Officer

February 2015 - February 2018

british telecom

Gurgaon, India

February 2015 - February 2018

➢ Handled customer queries and complaints, ensuring timely and effective resolution
➢ Improved customer retention through proactive engagement and account management
➢ Maintained accurate customer records and service documentation
➢ Provided product and service guidance to support customer decision-making
Company industry:
Telecommunications

Customer Service Associate

February 2015 - February 2018

British Telecom,

Gurgaon, India

February 2015 - February 2018

• Handled customer queries and complaints, ensuring timely and effective resolution
• Improved customer retention through proactive engagement and account management
• Maintained accurate customer records and service documentation
• Provided product and service guidance to support customer decision-making
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Call Centre Quality Analyst

March 2013 - January 2015

HCL Technologies

Noida, India

March 2013 - January 2015

➢ Monitored and evaluated customer interactions to ensure service quality standards
➢ Provided feedback and coaching to improve agent performance
➢ Identified process improvement opportunities to enhance efficiency
➢ Generated reports on key performance and quality metrics
Company industry:
Telecommunications

Quality Analyst

March 2013 - January 2015

HCL Technologies,

Noida, India

March 2013 - January 2015

• Monitored and evaluated customer interactions to ensure service quality standards
• Provided feedback and coaching to improve agent performance
• Identified process improvement opportunities to enhance efficiency
• Generated reports on key performance and quality metrics
Company industry:
IT Services
Job role:
Quality Control

Customer Service Officer

January 2011 - January 2013

Vcare

Noida, India

January 2011 - January 2013

➢ Managed escalated customer issues with a focus on resolution and satisfaction
➢ Maintained detailed records of customer interactions and service updates
➢ Coordinated delivery service with internal and field teams
➢ Ensured adherence to company policies and service standards
Company industry:
Telecommunications

Senior Customer Care Executive

January 2011 - January 2013

V Care,

Noida, India

January 2011 - January 2013

• Managed escalated customer issues with a focus on resolution and satisfaction
• Maintained detailed records of customer interactions and service updates
• Coordinated delivery service with internal and field teams
• Ensured adherence to company policies and service standards
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

Mahatma Jyotiba Phule (MJP) Rohilkhand University

April 2011

April 2011

Bachelor's degree, accounts

India

ROHILKHAND UNIVERSITY

January 2011

January 2011

Bachelor's degree, Finance

India

ROHILKHAND UNIVERSITY

January 2011

January 2011

Bachelor's degree, Finance

India

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate

Languages

English

Beginner

Hindi

Beginner

Urdu

Beginner

Hobbies and interests

Travel
Music
Reading
Fitness
Travel
Music
Reading
Fitness
Reading

strong mental health