دانا عبد الله

 Deliver executive-level administrative and operational support to the General Manager, ensuring seamless
coordination across all departments during the pre-opening phase while maintaining confidentiality and brand
integrity.
 Manage strategic communications and executive correspondence, including financial reporting, high-level
documentation, and stakeholder liaison to support informed decision-making and corporate alignment.
 Drive VIP guest relations and service excellence programs, analyzing satisfaction metrics and coordinating
action plans
 Designed all marketing menus and branded visual materials, overseeing content, layout, and concept
development to reflect brand identity and drive guest engagement across all outlets.

Hotel Orientation
▪ Update training notice board with all information on “what is happening in and outside hotel” and training information.
▪ Organize reward and certification programs.
▪ Keep records of each individual TM on every training he/she attended of the hotel. /
▪ Organize in coordination with Director of HR and Department Heads’ approved cross-training.
▪ Coordinate departmental cross-training.
▪ Facilitate total quality management.
▪ Manage training and development.
▪ Develop strategies which address hotel guidelines and Human Resources policies on training and development.
▪ Develop plans to conduct needs analyses and in-house training on a regular basis.
▪ Design and maintain hotel training records or legislative on a regular basis.
▪ Develop tools and systems to ensure training and development programs meet the hotel’s objectives

Prepare daily schedules for the General manager, including meetings, breaks, lunches, and commitments
▪ Answer incoming calls and return phone and text messages in a timely and efficient manner
▪ Send and reply to emails on time ▪ Take and record meeting notes.
▪ Managing information flow in a timely and accurate manner
▪ Oversee the performance of other clerical staff

Collect and provide comprehensive information and coordinate guest request including but not limited to hotel service

Maintaining office coordination and link between the executive office rest of the departments.
▪ Maintaining office documents such as reports, formal letters
▪ Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
▪ Auditing and confirming office documents
▪ Attending meetings related to school and documenting the minutes of meeting and following up the assigned
actions and deadlines
▪ Follow up and coordinate the executive managers work during CEO (general principle) absence.
▪ Handling and responsible for school supply
▪ Prepare daily schedules for the General manager, including meetings, breaks, lunches, and commitments
▪ Answer incoming calls and return phone and text messages in a timely and efficient manner
▪ . Manage the general manager's calendar, including scheduling meetings, appointments, and events.

Assist in controlling and analyzing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs, and sanitation
▪Develop formal training plans and conduct on the job training sessions for Food & Beverage Department employees and more than all these tasks

Issue keys and supplies to Housekeeping Attendants and Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
▪Receive special requests from guests and carry them out
▪Train and assist Housekeeping Attendants and advise Superior about performance

Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment and answer the telephone
▪Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items and Update and print Opera system.

 Issued flight tickets and managed air reservations using Galileo Reservation System, ensuring fare
accuracy and seat availability in real-time.
 Processed booking modifications and refunds in line with IATA regulations, optimizing customer service
and financial compliance.
 Provided end-to-end travel assistance, including visa support, special service requests (SSRs), and
documentation verification.