Operations Manager
Cayan Group
مجموع سنوات الخبرة :12 years, 10 أشهر
● Lead/supervise all on-site personnel for both community and facility
management (Cayan Tower in Dubai Marina)
● Develop and maintain relationships with suppliers, vendors, contractors, and all others serving the community and the company
● Maintain a positive relationship with local officials (RERA & Dubai Land Department)
● Complete daily/weekly/monthly inspection for common areas, mechanical plants, and all the work of contractors, community management, and facility management.
● Ensure compliance with all community, municipality, and safety policies and regulations.
● Evaluate and score KPIs of the community and facility management staff.
● Review and approve tendering from vendors for the building maintenance, rectification works and revamps.
● Manage contractors that have been engaged for services
● Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset.
● Review and analyze monthly financial statements.
● Assist in the preparation and development of the annual property management operating budget.
● Examine all contracts for goods and services.
● Authorize contracts under company policies and procedures and following budgetary guidelines.
Achievements:
- Created a Climbing Event for Cayan Tower with an American Adventure Production company and made a profit of 275K for the tower. Saved the company from expense control and tenders negotiation of more than 200K for the tower operations and services.
● Collected data and made recommendations based upon findings.
● Surveyed all emirates in UAE for marketing research and customer behaviors in purchasing.
● Provided quantitative and qualitative data.
● Used SPSS for data analysis.
● Trained in all aspects of in-flight safety, security, first aid, and service with high skills in customer interaction.
● Created opportunities to provide a high level of individual attention to customers so that they feel special and important.
● Carried out functions and duties which may include flying and ground duty through the Scheduling department.
● Carried out Safety and Security pre-flight checks.
● Conferred with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
Startup:
● Created a business idea for a new concept of Glamping and Eco-Friendly brand in nature.
● Created business plan and business case.
● Developed integrated PMIS.
● Gathered all vendors and sourcing proposals for budgeting and procurement.
● Developed a business idea and built a Business Case for a new concept of electric vehicles as part of their product development.
● Approached electric vehicles manufacturers in Europe for the engineering team to inspect and evaluate their products if it suits UAE market demand.
● Arranged meetings with business partners and stakeholders to create the scope of the new business project.
● Created the first prototype plan based upon stakeholders’ requests and the engineering team.
● Organized smooth coordination between all parties.
● Integrated a computerized system to manage communications, updates, data, and accounting.
● Created a Business Case for a new concept of an organic handmade cosmetic brand.
● Launched a new brand in the Lebanon and UAE markets.
● Applied branding techniques and marketing (digital and direct)
● Opened business opportunities and handled B2B and B2C relationships.
● Managed day-to-day operations to maintain and enhance the brand's reputation in the market.
● Recommended and designed innovative and tailor-made products to enhance the brand and product portfolio.
● Created additional revenue sources.
● Managed and maintained rapport with suppliers to facilitate contracting, negotiations, and product development.
● Cost Management and budget containment.
● Analyzed, Planned, Designed, Executed, and implemented the new brand using project management methods and agile.
● Implemented Communication Management with stakeholders.
● Collaborated with Business Development counterparts and Operations team in engaging investors relating to key opportunities.
● Managed the group's policies and procedures and continuously identify opportunities for improvement.
● Conducted performance evaluations.
● Served as an adviser on projects/tasks assigned to the group.
● Supported the direction of marketing efforts and staff in scheduling, coordinating, and implementing marketing programs (emails, newsletters, media kits, press releases, online marketing, etc) and initiatives across all platforms (print, digital, and events)
● Prepared and analyzed reports of audit reviews and performance issues with a focus on continuous quality improvement initiatives.
● Demonstrating exceptional customer service skills.
● Leading monthly meetings to implement and strategize staff performance and improved customer service techniques.
● Adhering to legal duties and responsibilities by ensuring advice given to customers is in line with the real estate policies
● Entering sales data into the system.
● Handling reservations and contracts of customers.
● Coordinating with banks and following up with the Mortgage Departments regarding customers' loan process.
● Managing units’ data and processes in towers and coordinating with the sales team.
● Issuing weekly reports to the finance and sales departments regarding the monthly due payments and outstanding of banks.
● Handling all clients’ complaints regarding their units and presenting problems/solutions to the managing directors of Sales/Customer Care/Finance Departments.
● Translating documents, media files including audio and video files from Arabic into English and vice versa.
● Detailed gist files are given to us and reporting them to the authorized parties.
● Summarizing documents, audio, and video files and submitting reports.
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