dana baker, Project Manager

dana baker

Project Manager

Alnahil Alduwali

Location
Kuwait - Al Kuwait
Education
Bachelor's degree, Business Management
Experience
8 years, 3 Months

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Work Experience

Total years of experience :8 years, 3 Months

Project Manager at Alnahil Alduwali
  • Kuwait - Hawali
  • My current job since July 2017

In General, an overall responsibility of the project from planning, execution, monitoring, controlling the project. During this period excellent management skills were demonstrated and others were developed though out the experience.

Responsibilities and duties:
1- Decision making (Financial and operational decisions)
2- Planning (resource, activities)
3- Risk analysis
4- Team Leadership
5- Recruiting
6- Developing the project by searching for new products and keep track of the market
7- Observe and maintain daily operations
8- Keep track of customer count and satisfaction
9- Handled complaints from customers and solved them
10- Employees matter such as residencies and conflicts
11- Handling and meeting with suppliers
12- Maintaing companies account

admission advisor at American University Of The Middle East
  • Kuwait - Al Ahmadi
  • March 2017 to June 2017

To handle students (customers) from the point where they are in process of graduating up to when they get their final results, take them through the process till they enroll in AUM. The process is set into stages, keep track of the student since the examination period and explain and promote what AUM offers form specialties and degrees. Explain the rules and regulations and steps of enrollment including the placement test. Once the student decides to enroll the decision of self-pay or PUC scholarship is discussed and organized by the admissions employee.

Skills developed and demonstrated:
1- Good communication skills
2- Team work
3- Customer service
4- Confident
5- Being able to work long hours and under pressure (PUC Period)
6- Handling problems and solving them

assistant project manager at Alnahil al duwali
  • Kuwait - Hawali
  • February 2016 to February 2017

Duties and responsibilities:
1- Arranging appointments for the manager
2- Recruiting and training
3-Assisted in planning and implementing business strategies
4-Assisit daily customer service operations
5-help evaluation and produce weekly reports on employee evaluation.
6- Prepare reports on monitoring budgets and costs
7-make sure employees apply companies polices and guidelines (help prepare and put together the guideline)

Education

Bachelor's degree, Business Management
  • at ACK Australian college of Kuwait
  • May 2015

Specialties & Skills

team work
can work under pressure and multi task
handling customers with customer service techniques
customer service
billing and handling cash flow

Languages

Arabic
Expert
English
Intermediate

Hobbies

  • traveling and socializing
    Traveling gives the opportunity to learn about different cultures and meet different people,it helps me to understand that not every one comes from the same background. I can link this experience to the excellent customer service skills i have developed where no matter who or where the customers background is from there is always to overcome any obstacles regarding cultures and personalities.