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Dana Mudara, Hotel Reservations

Dana Mudara

Hotel Reservations·Four Seasons Resort Costa Ric

Bahrain

Bachelor's degree, Business Studies Marketing

Work experience

Total years of experience: 1 years, 0 months

Hotel Reservations

April 2019 - July 2019

Four Seasons Resort Costa Ric

Costa Rica

April 2019 - July 2019

Assisting customers with planning and booking room stays at the resort.
Providing information to guests and capturing sales as well as ensuring guest
satisfaction according to company standard.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

August 2018 - April 2019

Four Seasons Hotel Bahrain Bay

Bahrain

August 2018 - April 2019

Answer hotel main line phone within using correct etiquette while assisting
internal and external requests - Communications Department.
• Processing reservations from the sales office, other hotel departments, travel
agents, as well as main hotel line. - Reservation Department.
McDonald’s Bahrain - Marketing Intern Nov. 2016 - Jan. 2017
• Providing assistance for the department through planning promotion executions
in restaurants. Assessment of the brand’s Social Media position in the Bahraini
Market.
Company industry:
Hospitality & Accomodation

Education

Lebanese American University

June 2018

June 2018

Bachelor's degree, Business Studies Marketing

Lebanon

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

MEPI Tomorrow’s Leaders Scholarship Program - Achieved a BS in Business Studies with an emphasis in Marketing.

Skills

MARKETING

Intermediate

PROMOTIONAL MATERIALS

Intermediate

SALES

Intermediate

TELEPHONE SKILLS

Intermediate

ADOBE PHOTOSHOP

Beginner

PSYCHOLOGY

Beginner

Languages

Arabic

Expert

English

Expert

Italian

Expert

Spanish

Expert