customer sales consultant
Zain - Jordan
Total years of experience :3 years, 7 Months
Understand requirements for each event
Plan event with attention to financial and time constraints
Book venues and schedule speakers
Manage all event operations (preparing venue, invitations etc.)
Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
Oversee event happenings and act quickly to resolve problems
Evaluate event’s success and submit reports
Follow up on the logistics, social media, and financial teams. Then check their work.
Receive a monthly plan from the social media team and follow
it.
Giving feedback and suggestions for improving work. Preparing exercises to improve the team.
Respond and follow-up customer calls to ensure customer
satisfaction. Give the best customer centric experience to the customer. Ensure collaborating to the team to provide the customer
with the best customer experience. Support the Ops and CMT team in maintaining a high service
level and offering the customer a flawless “shipment
deliveries” process. Examine Customers’ feedback with the direction/guidance of
the “Customer Service ” Management, to further improve the
whole company service level.