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Dana  Faour, ACCOUNT MANAGER

Dana Faour

ACCOUNT MANAGER·Delta Line International

United Arab Emirates

Bachelor's degree, Public Administration

Work experience

Total years of experience: 9 years, 4 months

ACCOUNT MANAGER

March 2021 - Present

Delta Line International

Saudi Arabia

March 2021 - Present

• Communicating with clients to understand their needs and explain product value.
• Managing the development, implementation & achievement of sales target.
• Development prospective clients across sectors such as Corporate, Government, Banking, Healthcare, Education etc.
• Collaborating with internal departments to facilitate client need fulfillment.
• Generate and develop new business to meet specified goals
• Responsible for sales of cybersecurity vendors such as Fortinet, Kaspersky, Forcepoint, Rapid7, Palo Alto Networks, etc..).
• Managing all kind of cyber security solutions with top technology vendors.

Company industry:
IT Services
Job role:
Accounting and Auditing

CUSTOMER SUCCESS MANAGER

August 2020 - February 2021

SerVme

Lebanon

August 2020 - February 2021

• Build close relationships with the key accounts (enterprise and commercial) to ensure customer satisfaction
• Increase the renewal rates and reducing churn, by expanding revenues in account through cross-sell and up-sell.
• Generate new business from existing customers by building excellent relationships.
• Responsible for leading the on-boarding process and training (on-site) as assigned by sales/ head of customer success.
• Understand the customer's business needs of the key account and helps implement a solution to the customer's problems.
• Manage the customer's expectations on feature releases and report back on product fixes in a timely fashion.
• Align the customer's business needs, interests, and challenges with the relevant departments.
• Conduct and support webinars, workshops, individual training sessions etc.- including both virtual and Customer training.
• Support and monitor the customer's products usability and following up on their requests and features.
• Monitor, communicate, and resolve any challenges and/or issues that may arise during and after the on-boarding process.
• Handle escalation of critical service issues expeditiously and with care.

Company industry:
IT Services
Job role:
Information Technology

SALES REPRESENTATIVE

November 2016 - July 2017

Turquoise

United Arab Emirates

November 2016 - July 2017

• Contact potential customers at hospitals, clinics, and doctors' offices to sell medical products and equipment.
• Arrange appointments with doctors, pharmacists, and hospital medical teams.
• Cold-call or go door-to-door
• Build relationships with medical staff
• Provide competitive information such as bid situations, and pricing data to establish negotiated pricing contracts for assigned products.

Company industry:
Non-profit Organization
Job role:
Sales

SENIOR CUSTOMER CARE SPECIALIST

February 2014 - October 2016

Horizon for Trading

Egypt

February 2014 - October 2016

• Meeting clients to discuss their advertising needs.
• Working with account planners to devise a campaign that meets the client's brief and budget and presenting campaign ideas and costings to clients.
• Keeping in contact with the client at all stages of the project.
• Making 'pitches' to win new business.

Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Education

American University Of Beirut

May 2014

May 2014

Bachelor's degree, Public Administration

Lebanon

Skills

Management
Expert
Management
Expert
Team oriented
Expert
Team oriented
Expert
Communications
Expert
Communications
Expert
self motivation
Expert
self motivation
Expert
MS Office tools
Expert
MS Office tools
Expert
GO (PROGRAMMING LANGUAGE)
Expert
GO (PROGRAMMING LANGUAGE)
Expert
SALES
Expert
SALES
Expert
CYBER SECURITY
Expert
CYBER SECURITY
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SUCCESS
Intermediate
CUSTOMER SUCCESS
Intermediate
USABILITY
Intermediate
USABILITY
Intermediate
ADAPTABILITY
Beginner
ADAPTABILITY
Beginner
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
MANAGEMENT
Beginner
MANAGEMENT
Beginner
MS Office tools
Expert
MS Office tools
Expert
self motivation
Expert
self motivation
Expert
Communications
Expert
Communications
Expert
Team oriented
Expert
Team oriented
Expert
Management
Expert
Management
Expert

Languages

English
Expert