دانيال منير الدبابنة

1) Ensure that the Front Office Staff are on duty, as well as the rest of the Department is running the smooth operation.
2) Review the Rooms Availability and to be familiar with the Expected VIP Arrivals or any other Likely Irregular situation to occur.
3) Ensure that the Lighting levels through the Hotel are appropriate in view of Power conservation and Management Policy.
4) Ensure the Security Staff are on duty as scheduled.
5) Ensure that all access to the Hotel Are secured as required in the Hotel Policy.
6) Make Regular Random Patrols through the Hotel including Guest Corridors and back of the House, and Hotel Outlets to insure the Good Security and orderliness.
7) Completely Involved in any problem occur During the Night Hours, or any Guest Complaint, and to report the Problems and action done to the Front Office Manager to be discussed next Morning.
8) Make spot Check on Night Cleaning Staff to ensure their Productivity, and to check the Standard Required.
9) Make Frequent Visits to the Restaurants and Bars to ensure service levels and that problems are dealt with promptly.
10) Ensure that all Hotel Stores are locked.
11) Ensure the Night Staff services are Done efficiently, and up to the Standard of the Hotel Policy.
12) Keep Close to the Front Desk for giving any needed advice and supervision during the Night Hours.
13) Supervise and Follow up the Night Run and make sure of the accurate bucket Check of all the In House Rooms.
14) Ensure that the Wake up Calls are done efficiently, and as per the Required Standard.
15) Be aware of the early arrivals and departures, especially for Groups, and to supervise the Front Desk and Bell Staff preparation, Luggage Down, Air Port Pick Up, Breakfast Box, and Wake up Calls…. etc.
16) With the Engineering On Duty, check Hotel Refrigerators, Boiler room and Power station.
17) Inspect staff cafeteria cleanliness and that Night Meal is served During the allowed Time in a smooth atmosphere

Instruct the staff and was responsible for all departments. I facilitated the efficient operation of the staff, communicated with the Housing Division to assure proper maintenance of the rooms and distributed information and correspondence to residents. I planned business strategies, market portfolios, pricing and opened up new markets.

Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day
operations of the Front Desk including Switchboard, Reservations and Bell desk.
• Provide excellent customer service per the standards of the hotel, and assist in situations to
ensure customer satisfaction.
• Ensure guest requests, inquiries and concerns are
addressed and completed in a timely
manner.
• Assisting with the delivery and execution of the
Prefer loyalty program including amenities,
guest welcome letters and profile updating.
• Reviewing guest special requests and ensure they
are met or exceeded.
• Working with all Hotel Departments to ensure we
meet or exceed guest expectations and all
guest billing is accurate and up to date at time of
departure.
• Acting as a liaison with the Sales & Catering,
Food & Beverage, Engineering and Housekeeping
teams to ensure clear communication.
• Assisting in the administration and management of
the Front Office, including, but not limited to
payroll and scheduling.
• Ensure department adherence to company policies,
procedures and standards to ensure that
guest expectations are exceeded.
• Assist in providing staff with ongoing coaching,
training and development.
• Coordinate hotel emergency procedures within the
scope of defined plans.
• Prepare reports, handle special projects and
assignments as required.
H.K Supervisor.

Instruct the staff and was responsible for all departments. I facilitated the efficient operation of the staff, communicated with the Housing Division to assure proper maintenance of the rooms and distributed information and correspondence to residents. I planned business strategies, market portfolios, pricing and opened up new markets.

Having knowledge of entire Reservation Procedure according to International Hotel manual system.

Responsible for Hotel and Local Reservations and Reservation

Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.

Allocate daily tasks to Reservations staff .

Review reservation booked daily.

Review arrival report daily.

Responsible for preparation of occupancy forecast.

Responsible for training staff.

Responsible for implementation of policies and procedures.

Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.

Identify Top Producing Accounts ensure proper recognition by Reservation staff

Responsible for various Production reports and supply to each department concerned.

Monitoring Telephone Manner and general performance of reservations staff daily.

Ensure special handling of repeats guest and very VIP guest.

Review room blocking for Long Stay. Suites and special group request.

Supervising of Group Reservations.

Maintain cordial relations with commercial clients.

Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

Responsible for work schedule

Responsible for maintaining a Neat and Orderly position at all times.

Work allocation between employees. Checked hotels availability and prepared rooming lists and crossed checked these lists and checked airlines tickets for our groups