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Daniel Abi falah, Customer Service And Call Center

Daniel Abi falah

Customer Service And Call Center·Mokhtara palace

Lebanon

Diploma, Business Administration

Work experience

Total years of experience: 8 years, 0 months

Customer Service And Call Center

July 2020 - Present

Mokhtara palace

Beirut, Lebanon

July 2020 - Present

.
Company industry:
Private Security Services
Job role:
Customer Service and Call Center

January 2017 - January 2019

January 2017 - January 2019

Diagonal Image - Data Entry & Analysis
- Contracted job with the Lebanese Government for 2 Years.
- Entry and analysis of citizen census databases and civil status.
- The company’s activity consisted of:
Data entry, Audio-visual equipment trading, Office equipment accessories trading, Photocopiers
accessories trading and Films trading.
2015 - 2017 2. Spinneys Ashrafieh - Customer Service & Cash Supervisor
- Cash activities from opening, closing and balancing tills.
- Answering client requests, escalating complaints to management, introduce new offers and
promotions and explaining the loyalty program.
- Stock management.
- Daily reports to management.
- Customer service activities that included official receipts, filling, answering client calls and
refund/return of purchases.
Qualifications
* Detail Oriented
* Team Player
* Humanitarian
* Customer Service

Education

Modern University Of Business and Science (MUBS)

January 2018

January 2018

Diploma, Business Administration

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

Data Entry
Expert
Data Entry
Expert
Call Control
Expert
Call Control
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Cashier
Expert
Cashier
Expert
AUDIO
Expert
AUDIO
Expert
CLOSING
Expert
CLOSING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
GOVERNMENT
Expert
GOVERNMENT
Expert
IMAGING
Expert
IMAGING
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Hobbies and interests

Acting