Daniel Abi falah

Customer Service And Call Center at Mokhtara palace

• Lebanon - Beirut
• My current job since July 2020

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• January 2017 to January 2019

Diagonal Image - Data Entry & Analysis
- Contracted job with the Lebanese Government for 2 Years.
- Entry and analysis of citizen census databases and civil status.
- The company’s activity consisted of:
Data entry, Audio-visual equipment trading, Office equipment accessories trading, Photocopiers
accessories trading and Films trading.
2015 - 2017 2. Spinneys Ashrafieh - Customer Service & Cash Supervisor
- Cash activities from opening, closing and balancing tills.
- Answering client requests, escalating complaints to management, introduce new offers and
promotions and explaining the loyalty program.
- Stock management.
- Daily reports to management.
- Customer service activities that included official receipts, filling, answering client calls and
refund/return of purchases.
Qualifications
* Detail Oriented
* Team Player
* Humanitarian
* Customer Service