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Daniel Bechara, Learning Specialist

Daniel Bechara

Learning Specialist·QIB Qatar Islamic Bank

United Arab Emirates

Bachelor's degree,

Work experience

Total years of experience: 22 years, 8 months

Learning Specialist

October 2011 - Present

QIB Qatar Islamic Bank

Doha, Qatar

October 2011 - Present

- Conducted training needs analysis
- Managed efficiently external vendor relations
- Delivering the following trainings:
* Product knowledge
* Systems & processes
* Service
* Sales
- Manage e-learning projects (from initiation to deployment stage)
- Managing and updating the training calendar
- Accurately maintain training records and send the report to L&D senior management.
- Manage the records of the L&D budget..

Projects
AML e-learning
Operational Risk e-learning
Performance Management e-learning
Islamic Banking e-learning
Islamic Banking Assessment e-learning
Product knowledge assessment e-learning

Company industry:
Banking
Job role:
Teaching and Academics

HR development consultant

September 2010 - December 2010

Net group

Dubai, United Arab Emirates

September 2010 - December 2010

- Conducting training needs analysis
- Assisting in establishing product propositions
- Devising product and sales training plan
- Delivering product and sales training

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Regional learning and development specialist

February 2006 - April 2010

HSBC

Dubai, United Arab Emirates

February 2006 - April 2010

- Deliver collections, sales, product knowledge and service training.
- Design training interventions.
- Conduct training needs analysis.
- One LMS and Skill soft MENA regional lead in cooperation with HSBC Group.
- Provide research and data management support to learning projects and initiatives.
- Provide analytics for reporting and monitor local execution.
- Mapping / reviewing processes and systems.
- Handling intranet projects and e-learning projects.

Company industry:
Banking
Job role:
Human Resources and Recruitment

Personal Financial Services Relationships Supervisor

October 2004 - April 2006

HSBC

Dubai, United Arab Emirates

October 2004 - April 2006

- Training and developing staff
- Over - achieving monthly and yearly target
- Handling all types of delinquent customers
- Communicating courteously and professionally with customers while promptly handling inquiries and transactions plus Identifying customer’s financial needs and cross selling products appropriately.
- Update feedback system to build strong decisions about defaulted customers and provide report.
- Legalities, lawyer consultancy, negotiations and case filing.

Company industry:
Banking
Job role:
Accounting and Auditing

Assistant Manager

September 2002 - September 2004

Zuhair Abu Seedo Trd. Co

Dubai, United Arab Emirates

September 2002 - September 2004

- Handling Complains
- Responsible for the financial books & records, daily & annual accounts control system.Etc.
- Cash flow Management that includes preparing accounting journals, supervising cashiers, accountants.
- Supervise & lead sales staff.
- Market research for demands and needs of the customers and consumers.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

National American University

September 2004

September 2004

Bachelor's degree,

United States

Skills

Developing Staff
Expert
Developing Staff
Expert
People Skills
Expert
People Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Results Oriented
Expert
Results Oriented
Expert
MS Office
Expert
MS Office
Expert
Dream Weaver
Intermediate
Dream Weaver
Intermediate
Dream Weaver
Intermediate
Dream Weaver
Intermediate
Adobe flash
Intermediate
Adobe flash
Intermediate
Adope Photoshop
Intermediate
Adope Photoshop
Intermediate
Developing Staff
Expert
Developing Staff
Expert
People Skills
Expert
People Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Results Oriented
Expert
Results Oriented
Expert

Languages

Arabic
Expert
English
Expert
Polish
Expert

Training and Certifications

Certifications
QIB
Management
Jan 2012 - Jun 2012
TLNA
IIR Middle East
Oct 2012 - Oct 2012