Senior Relationship Manager
The ONE Group
Total years of experience :17 years, 9 Months
- A highly motivated, confident account manager with exceptional multi-tasking and organisational skills.
- Having extensive experience of identifying the needs of corporate customers and of running and delivering sales and marketing campaigns for key clients.
- Possessing a significant record of achievement in account management and able to quickly understand the mission, vision and values of an organisation.
- Arrange appointments for Wealth Managers
- Build relationships with existing customers and sales prospecting of new customers.
- To provide a positive service for customers ensuring prompt and accurate information is captured on computer systems.
- To Achieve all set KPI's and sales targets
- Update CRM system after each call
- To maintain a professional approach at all times including all sales calls, to colleagues etc
- To contribute to the overall activities and objectives of the sales office as required
- Contribute to the continuous up keep of a positive working environment including the office and individuals team
- Fully understanding the sales process
- Outbound Calls B2C
- Promoting Time Share for a global leisure brand
- Answering the telephone in a professional manner, handling customer enquiries.
- To ensure prompt and accurate processing of customer requests.
- To provide a positive service for customers ensuring prompt and accurate information is captured on computer systems.
- Use of office software.
- Up selling of products/cross selling
- In charge of the starter section.
- Working on the hot stoves in the absence of a head chef or when required.
- Food preparation e.g. sauces and vegetables.
- Preparing desserts when required.
- Customer Service.
- Bar Service.
- Table service and in charge of the restaurant in absence or manager
- Food preparation e.g. burgers, steaks and salads.
- Generic kitchen duties.
- Alternating breakfast shifts which included kitchen setup.
- Royal Artillery solider.
- Carrying out orders given by higher rank
- Delegating of tasks accordingly.
- In charge of steams of up to 8 Men/Women, guard duties.
- Served tour of duty (Afghanistan)
- Promotion in the first 2 years
- Clear thinking
- Decisiveness - ability to take difficult decisions
- Compassion
- Diplomatic
- Determination
- Discipline
- Leadership skills
- Calm under pressure
- Brave