Project Manager
Freightworks
Total years of experience :21 years, 5 Months
• Complete set-up of new warehouse from shell & core to fully operational. MEP supply and installation, civil defence systems and equipment/tools
• Launch of brand new company website including design and content implementation. Management of CMS consisting of updates of news feed, reviews and projects
• Responsible for operations of Project and Removals team consisting of 14 crew, 6 office staff and 4 vehicles. Optimised crew/job workload for maximum efficiency
• Management of various projects including out-of-gauge specialist freight loads, domestic and commercial moves, laboratory moves and exhibition projects.
• Planning the delivery of multiple daily loads for Blue Chip customers between France and the UK
• Operational management of the coordination of all movements including staff and vehicles/loads
• Business development to increase customer base and marketing to attract new business
• Communication with Blue Chip customers for sales between France/Belgium/Italy and the UK
• Regular face-to-face and telephone meetings and with potential customers to gain new business and the management of Key accounts including customers with high net worth
• Managing staff in order to maintain 100% KPI’s
• Negotiated the tender of 2 year contract in order to secure the future of the company
• Finance reporting including annual company accounts and Budget planning
May 2009 - May 2012 In Fuel Ltd Sales advisor - Team Leader - Sales & Customer Services Supervisor
• B2B telesales, targeting primarily logistics companies to supply fuel and other services to their fleets
• Direct responsibility of a floor of 8 Sales staff and 2 customer services staff, whilst being supervisor to over 30 sales staff within the building
• Managed to increase profit margin by 60% and increase volume by 65% within 18 months
• Weekly performance monitoring of staff (KPI's) and business activities and reporting to Commercial and Managing Director
• Trained new sales and customer services staff to required level
• Direct involvement with marketing campaigns including e-mail/post and fax campaign and Sales
brochure
• Weekly management meetings to discuss performance, staff and strategy for progression
• Recruitment of sales and customer service staff as well as all levels of disciplinary procedures
• Maintained over 50% of business, including all Key accounts of a customer base in excess of 2000
customers
Jan 2004 - Apr 2009 Whiteshield Transport Services Ltd Admin - New Business sales - Supervisor
• Consistently making sure the vehicles were full loads by acquiring new business for return loads
• B2B telesales to continue the growth of the company and to make sure that existing customers were
repeating business
• First point of contact for major companies
• Dealing with various nationalities on a daily basis including Belgian, French and Italian
• Coordinating daily traffic schedules between Europe and the UK
Mar 2003 - Sep 2003 Churchill Insurance PLC Claims Advisor
Cobelfret Ferries NV Bookings Operator
National Road Haulage Certificate of Professional Competence
2000 - 2002 Copleston & Holywells Sixth Form, Ipswich A-Level Business Studies, History and English Literature
1995 - 2000 Copleston High School, Ipswich GCSE Level Mathematics, English Language, English Literature, Dual-Award Science, French, Geography, History, Drama