Senior Delivery Manager
Office for National Statistics
Total des années d'expérience :17 years, 5 Mois
The ONS Secure Reasarch Service (SRS) programme aimed to provide a modern digital shop front for researchers to access and apply for access to statistical information. It achieves this by ensuring the back-end and secure data storage platform is fit for purpose. Compliance with DEAE, GDPR, ONS Security and regulatory obligations were met. 300+ projects, users accounts and security details were migrated from legacy platform and archive of 12Tb of data to the AWS platform and accessed at the front end through a state of the art Shop Front tool, bespoke for ONS requirements.
• Build and manage the plan to gather requirements, build user prototypes, lead the development of Outreach as a service, migrate all data and complete transformation into BAU.
• Manage supplier Nomensa through the prototyping of each sprint.
• Manage supplier Equiniti Top Level through development and build of Outreach as a service through each sprint.
• Manage all requirements gathering, with internal and external Business Analysts
• Deliver Management Information Metrics and deliver live reporting metrics via; Google Analytics, PowerBI and other UK Government tools.
• Execute legacy Data Migration to both SRS and platform; 300+ projects
• Proactively manage dependencies, overcome obstacles and get the best value against any constraints
• Manage risks and associated budget
• Control and organise Amazon Web Services (AWS), secure data transfer and uploads
• Implement SCRUM, Agile & Waterfall delivery methods where appropriate and best suited
• Comply with the Digital Economy Act, GDPR Compliance and UK Government Security Regulations.
• Report delivery to directors of ONS with supporting documentation and day2day delivery managed on Jira & Confluence, Slack & .mpp
Project Ozone is the roll-out of Laptops & Desktops to circa 7000 staff. The implementation of Office 365 and security measures within the Agile environment and adhering to ITIL practices. Responsible for reporting to SLT on real-time deployment data, user experience and adoption metrics. Also supported policy writing, guidance and user reference notes. Deployment data analysis, deep dive daily reviews and dashboard creation.
• Power BI & Service Now implementation and delivery.
• Efficiency identification and promotion
• Programme dynamic control and progress assessment management
• Data reporting metric creation - Dashboard production and explanation to Senior Leadership Team
• Back-end data-set generation and front-end output management
• Reporting framework control and communication including process writing and management
• User experience model creation and management
• Supported Floorwalkers and Training team
• Resource model profiling and projection framework delivery
• Service Now, PowerBI and Excel data-set reporting single point of contact and output management
• Policy Guidance and user reference writing
Responsible for Technical Security and IP Operations hardware rationalization delivery. Migrating legacy, unsupported end of life Firewalls and their applications to new Juniper & Fortinet Firewalls. Supporting the customers IP Security
transformation programme, improving Vodafone UK estate stability and architecture to meet future consumer demands, within the Agile environment.
• E2E Migration delivery management; Firewall candidate qualification, migration and BAU handover.
• IT, IP Operations and Technical Security stakeholder engagement and management.
• Business and customer requirements PoC and technical implementation interface.
• Data Center cabling requirements gathering, cable and SFP upgrade management.
• Resource management, performance measurement against deliverable's & KPI metrics.
• Project plan & resource planning, benefits Management against physical and logical rationalization deployment.
• Change management delivery coordination and CAB peer.
• Customer facing migration coordination and migration war room control.
• Physical Hardware deployment, connectivity and configuration management.
• Business case review and documentation appraisal against targeted outcomes.
• In-flight tactical better ways of working practice and delivery recommendation approach management.
Responsible for supporting the development of a new E2E cross business unit capability, supporting a new
business offering. Delivering success through Sprints & adhering to Agile methodology.
• Benefits Management monitoring programme metrics & measures to ensure tracked record against the
business case and enterprise product delivery reporting to executive audience.
• Engagement of stakeholders to drive agility and innovation
• Resource management and time/task prioritization management
• Release Pilot lead, managing governance & functionality achievement along with reporting
• Developed and implemented Training & Development Policies
• Business case review and analysis including fiscal impact and projections
• Implement Integrated HR Strategy and Infrastructure aligned with business strategy and operations that
resulted in increased productivity, improved customer satisfaction
Responsible for all aspects of project management, delivering business transformation and merger of disparate IT applications and inventory control systems. Delivering within both PRINCE2 & ITIL methodologies.
• Focused on delivery of projects within the portfolio, from initial scoping through to operational handover.
• Top-level stakeholder and sponsor engagement, Board reporting on portfolio progress to CEO/CFO.
• Monitored and managed project deliverables; SLAs, KPIs, metrics, data analysis and progress mapping.
• Project resource management; Permanent internals and Contracted external.
• Vendor and supplier management, including milestone payments and weekly progress reviews.
• Risk & Issue management (RAID), SharePoint reporting ownership and dashboard.
• Utilised; LEAN, Agile, SCRUM, ITIL & Six Sigma, methodologies for successful management.
• Successfully Delivered Project portfolio; Heritage to strategic multi-company merger of IT systems,
Sales Renewals, HR and BSS/OSS. Pivotal to CRM rollout and ERP trials to enhance future business
growth. Managed other project managers and minor teams in EMEIA, NA, APAC, LATAM and DACH.
Responsible for driving a portfolio of projects and work streams, including EDGE & HSDPA roll-out
• Top-level client engagement, delivering major infrastructure upgrades for both Nokia and Ericsson
• Leadership of a diverse, distributed & multi-cultural teams, including 5 FTEs and 8 contractors
• Adopted and utilised best practice project delivery methods, championing the use of PRINCE2
• Produced risk mitigation strategies, including identification of dependencies & resource allocation
• Engaged with 3rd party suppliers and vendors, effectively procuring and managing project materials
• Utilised; Agile, PRINCE2, LEAN, Six Sigma, ITIL methodologies for successful management.
• Delivered a Core Radio network upgrade, GPRS core network upgrade & BSS/OSS upgrades for Ericsson
• BUDGET RESPONSIBILITY: £250, 000.00 over 2 years - CAPEX & OPEX
Responsible for all aspects of transformational project delivery & business process adoption, user experience and benefits realization modelling. Including and not limited to continual improvement and efficiency reporting.
• Full project life-cycle management, reporting and governance ownership for Group & UK Operating
Companies, working in and managing teams located in the UK, Ireland, Germany, Spain, Italy,
Nederland’s and offshore resource, including managing offshore suppliers and 3rd parties.
• Risk and Issue management, RAID Logs, SharePoint, PlanView9 & 11, dashboard reporting, SLA & KPI ownership, EVO, SAP, Quality Assurance and responsible for identifying & delivering efficiencies &
Improvements to the value chain where possible. Vendor management and payment milestone signatory.
• Weekly board and stakeholder reporting, including escalations to department heads and sponsors.
• Utilised; Lean Six Sigma, Scrum & KamBan, both waterfall and Agile methodologies where appropriate PRINCE2 followed in principle along with multiple ITIL flavours for successful management.
• Successfully Delivered Project Portfolio; Unified Coms merger: IP, IT, Radio/Mobile & Landline, BSS (Business Support Systems). Wholesale: Minutes & Data sales and Fraud analysis. Infrastructure upgrades and
replacements (Hardware: Servers, computers, data centres, switches, hubs and routers. Software: Enterprise resource planning (ERP), customer relationship management (CRM), productivity applications, Network: Network enablement, Internet connectivity -firewall and security.
Virtual Ware: Reduce physical footprint, deploying new technology to save space & power which reduced operational costs. Network Core: Voice & Video Optimization, OSS (Operational Support Systems). Machine2Machine: Connected Cars (BMW). Information Security: Technology Security (IT/Computer - InfoSec). Assurance - Confidentiality, Integrity and Availability (CIA). Security Threat & Penetration testing. Approval - Onsite accreditation and access approval.
Responsible for all aspects of project leadership, including client engagement and project delivery
• Co-ordinated work streams and delivery methods for the US Army in a $1.8m radio refit programme
• Acted as SPOC for all verticals, developing a framework for control, reporting and documentation
• Leadership, management & motivation of a team of 5 staff, ensuring achievement of deliverables
• Successfully delivered refit of 400+ wheeled and 175+ tracked vehicles for Middle East deployment
• Utilised; PRINCE2, LEAN & Six SIGMA methodologies for successful management.
British Army Soldier
Gold Award Level 3 Operation & Maintenance of IT / Telecoms networks