Daniela Koleva

Start up a new furniture concept "La Maisonaire" in UAE - Feb 2023.  Setting yearly and monthly budget.  Leading the sales team, interior designers, visual merchandising, operations and
logistics to achieve set budgets and standards.  Responsible of talent recruiting, performance management, and development
plan of the team.  Created training plans for the team including, product knowledge, selling
skills, customer service.  Creating barcodes for each item in store and handling the inventory.  Managing daily store operations such as opening and closing procedures, stock
counts, and resolving customer complaints

Richmont Group-Dubai/UAE
Dunhill- London
Senior Sales Associate
Feb 2012 - to date
Duties & Responsibilities
❖ Managing daily shop operations
❖ Handling VIP customers
❖ Brand knowledge, updating consistently in order to train the team efficiently
❖ Ensure excellent customer service and resolving customer complains, finding solutions
❖ Involved in marketing events; contacting potential customers and advertising/offering them the products and services available
❖ Achieving or exceeding targets set by the company
❖ Building a strong long - term relationship with customers
❖ Collecting an important information about customers in order to fulfill their needs and exceed their expectations
❖ Helping develop the team, listening to their concern and ideas, influencing by leading them by example
❖ Receiving deliveries, pricing and arranging the stock effectively
❖ Conducting competitor visits and analysis
❖ Maintaining merchandising and brand standards

Al Tayer Group-Dubai/UAE
Harvey Nichols- Dolce & Gabbana Conccession

Supervisor / Incharge
Dec 2010 - Jan 2012
Duties & Responsibilities
❖ Conducting competitor visits and analysis.
❖ Preparing buyers reports.
❖ Managing daily shop operation.
❖ Ensure excellent customer service by providing information, resolving customer complains.
❖ Maintain product presentation and housekeeping standards in all areas of the shop in accordance with company policies
❖ Prepare work schedules
❖ Communicate any information regarding product, policies, training, sales techniques, and company promotions to shop employees.
❖ Create a teamwork environment.
❖ Act and make decisions in the best interest of the Company
❖ Conduct training sessions for new joiners, which requires an exceptional product and fashion trend knowledge


Al Tayer Group-Dubai/UAE

Fashion Division- Jean Paul Gaultier / Alberta Ferretti
Sales Associate
Aug 2008 - Nov 2010
Duties & Responsibilities
❖ Opening the first Jean Paul Gaultier store in Dubai Mall
❖ Opening the first Alberta Ferretti store in Dubai Mall
❖ Achieve or exceed target set-up by the company
❖ Participate in managing daily shop operation
❖ Ensure excellent customer service by providing information, resolving problems, and answering questions for customers
❖ Complete opening and closing cash handling procedures, to include- creating and verifying pre-determined banks and depositing excess monies in safe at end of shift.
❖ Maintain product presentation and housekeeping standards in all areas of the shop in accordance with company policies
❖ Prepare work schedules
❖ Communicate any information regarding product, policies, training, sales techniques, and company promotions to shop employees.
❖ Emailing and communicating with management regarding store achievement, transfers, quality issues, customer's enquiries etc

Southern Sun Company
Qamardeen Hotel- Dubai
Hostess
Sep 2007- July 2008
Duties & Responsibilities
❖ Meeting and greeting the customers
❖ Assisting and escorting them to their tables
❖ Explaining the menu
❖ Ensuring customer satisfaction


Trainings