Danielle Hildreth

As the Director of Family Engagement, my priority was to establish and continually elevate all aspects of the guest experience and institutional offerings. Responsibilities included operational oversight of the museum, institutional direction, program development, exhibit design, and management of a 30 person team.
Pre-opening projects
 Established the institutional framework and organizational structure to cultivate a positive, engaged, and supported team
 Wrote content for exhibit instillations, marketing collateral, and museum website in collaboration with a marketing strategy for a new concept in a highly-competitive environment
 Established fundamental museum policies and procedures; including emergency response, staff handbook and human resources policies to support the museum’s mission and organizational culture
 Recruited and trained a team from a wide range of backgrounds from over 21 different nationalities
 Created site-specific programs and events for a diverse guest audience
 Supported the design, layout and activation of museum exhibits and common areas
Operational oversight
 Managed a team of 30 members at the Reception, Events, and Education teams
 Responsible for department hiring, training and ongoing professional development to support team growth
 Evaluated the quality, effectiveness and safety of exhibits to ensure a great guest experience
 Lead the design and operations of the first major 3-day event; hosting more that 4, 500 visitors
 Collaborated with the Operations team to address and improve exhibits and public spaces efficiently
 Ensured all guest experiences meet or exceed guest expectations and were aligned with the museum’s mission and guest service standards
 Responsibility for departmental budgets, expenses, new product offerings and earned revenue goals

As the Operations Manager my main objective was to plan, direct and coordinate seamless operations for the Museum. This included ensuring and improving the performance, productivity, efficiency and profitability of organizational operations via hands-on management, calculated strategies and detailed observation.
Management
 Supervised Museum Associates (30 Part-Time team members), and Operations Specialists
 Provided clear direction, and engaged support to all direct reports
 Modeled exemplary customer service and coached direct reports to ensure optimal guest engagement
 Forecasted staffing schedules and communicated staffing needs
 Improved scheduling efficiency by implementing departmental switch to new labor tracking platform
 Oversaw all aspects of onboarding and training for new Museum Associates
 Managed the team of Managers on Duty (18 team members), and trained for emergency response
 Acted as the first responder during emergency procedures and customer service concerns
Operations
 Created and managed three budgets - ensuring efficient and profitable outcomes
 Coordinated the ordering, inventory and maintenance of exhibit components
 Created discounted purchasing accounts to create a 20% decrease in spending from the previous year
 Collaborated with the Museum Development department to write relevant grants that paralleled the exhibits and operational needs
 Worked with donors and partners to utilize contributions and further partnerships
 Wrote and maintained handbooks to provide clear accounts of Museum policies and procedures for all staff
 Collaborated with the Exhibits design team on create new exhibits and strategically plan new experiences
 Evaluated exhibits and public spaces to achieve a world-class visit that upheld the educational and organizational objectives in each experience

My primary responsibility as the Assistant Manager was to oversee daily logistics of the bakery products, staff
and guest needs. I was promoted to this position from a Customer Service Associate.
▪ Supervised shifts of Customer Service Representatives, Cake Decorators and Bakers
▪ Coordinated weekly schedules of bakery staff
▪ Trained new staff with a strong attention to detail and bakery standards

As the Gallery Coordinator I provided administrative support to Gallery Owners and contributing
artists.
▪ Coordinated gallery events and exhibition logistics
▪ Communicated with artists both exhibiting and in residence
▪ Responsible for the operations and financial oversight of the gallery balancing the expense of
staging and advertising exhibitions
▪ Wrote gallery and exhibition text for instillations, social media posts, and press releases
▪ Managed the day-to-day functioning of the gallery by maintaining security and staff records,
monitoring gallery environment conditions, interacting with visitors, answering telephones, dealing
with correspondence
▪ Coordinated events and special instillations with owners, community partners, and artists
Museum Intern
Gregory Allicar Museum of Art, Fort Collins, CO Summer & Fall 2010
▪ Registrar Intern Responsible for researching incoming accessions and data entry for the permanent
collection
▪ Assisted with safety and transportation of artworks between exhibitions from the permanent
collection and on loan
▪ Researched various artworks in the permanent collection for future exhibition
▪ Assisted the Museum Director in the exhibition development, curation and marketing efforts
▪ Supported the Museum Director and collaborated with various departments to coordinate the
annual gala
Museum

Supporting museum exhibition turnover
▪ Acted as the receptionist by greeting guests, checking in guests and supporting the guest
experience