Team Leader
Interserve Justice
Total years of experience :30 years, 2 Months
I manage a team to deliver administration services to meet service delivery targets. Continuously seeking to improve processes, whilst maintaining high quality and effective business administrative services.
Working proactively ensuring that all staff engagement objectives are incorporated in to the overall focus and activities of the team.
Developing relationships with our customers the Commiunity Rehabilitation Companies to ensure interfaces are delivered in a consistent manner.
Demonstrating leadership and motivational skills to manage the administration team to deliver an effective and efficient administration service.
Collaborative working across the teams whilst maintaining excellent professional relationships with internal and external stakeholders.
Support and enable plans for the continuous professional development and training of team members, encouraging team members to share knowledge to ensure best practice.
Support the team to react quickly demonstrating a flexible approach and responding appropriately to changes in planned work schedules.
Manage poor performance and conduct, ensuring all staff receive appropriate supervision and appraisal.
Provide excellent and accurate customer service skills working with patients in need of information, advice and guidance.
Logging urgent assistance and response for help
Ensure accurate data input of highly sensitive material.
Remaining calm and work well under pressure when dealing with terminally ill patients, ensuring they are referred to a Doctor within a timely manner which will not compromise their well being and safety.
Promote anti-discriminatory practice and model pro social behaviour with offenders.
Adhere to policies and procedures at all times to safeguard young children and vulnerable adults.
Dealt with child protection concerns including referrals to safeguarding, attendance at case conferences, child in need meetings and looked after children reviews ensuring all records are maintained accurately and kept up to date at all times.
Assess offenders risk and needs that relate to their offending behaviour using appropriate assessment tools and implement sentence planning objectives.
Ability to challenge unacceptable behaviour and deal with this in a an appropriate manner.
Produce response to supervision reports for presentation to court as and when required and in line with national standards.
Make enforcement decisions as required and trigger enforcement procedures if necessary.
Effectively multi agency work with interventions staff, drug and alcohol services, mental health services and police.
Liaised professionally with court services, writing accurate reports for offenders prior to sentencing.
Promote equality and anti-discriminatory practice to all offenders and staff.
Provide effective administration support to Probation Officers.
Arrange prison visits and use electronic diaries to book and reschedule appointments.
Planning and organising own work schedule in order to contribute to overall effectiveness of the team.
Prepare and maintain case files and other records and other records within tight deadlines
Input accurate data into computerised record systems.
Operate office equipment receive and transmit information using various methods of communication.
Order and maintain stationery
Communicate firmly, fairly and effectively with offenders adapting to their learning styles and seeking appropriate assistance.
Prepare case files for court ensuring all information is accurate and clear.
Answer telephone queries in a polite professional manner. Redirect queries to correct department.
Dealing with customer complaints in relation to their accounts.
Opening customer accounts checking identification.
Setting up standing orders and direct debits, as well as cancelling these upon request. Ensuring all task are completed accurately.
Responsible for auto pay, paying large companies employers salaries. Ensuring no errors are made.
Insolvency department ensuring all correct procedures are adhered to when companies go insolvent.
Being empathic when dealing with telephone calls of a sensitive nature.
Maintaining files of insolvent companies.
Preparing policies for large fleet insurance.
Ensuring all policies are accurate and input on the database.
Answering telephone queries showing professionalism at all times.
Filing, answering the telephone, reception duties using a switchboard.
Copy typing.
Passed
NVQ Level 1 and 2 in Business Administration