Customer Service Associate
Al Futtaim Group
Total years of experience :6 years, 0 Months
I worked as Customer Service Associate/Cashier/in charge vm, which includes welcome cusomers with a smile as they enter into premises, proactively ask customers how they can be assisted, provide customers with product information they need. Receive payment by cash, credit cards, voucher, automatic debits. Issue receipts refunds, credits, or change due to customer. Count money in cash drawers at the beginning of shifts to ensure that the amount are correct and that there is adequate change.
Collect tickets cards for Rides
Keep an eye on their movements to ensure they are not in any danger
Enforce all safety regulations and stay current with safety rules and procedures
Sales Consultant must understand the product benefits and advantages and should prepare strategies
according to the sales force and should be able to execute those strategies at right time.
Ensure the sales team force is positive and are geared up for the challenge.
Monitoring all repairable items and damages to avoid shrinkage.
Handle all Mobile postpaid related inquiries, requests and complaints received through telephone and
e-mail channels from the telecommunication postpaid clients.
Coordinate with the appropriate units of the Telecommunication provider to come up with the
appropriate action in resolving client’s concerns and in improving its services.
Ensures attainment of optimum customer satisfaction through prompt and accurate actions on
customer’s inquiries, requests and complaints on their mobile services.
Attracts potential customers by answering product and service questions; suggesting information
about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and
analyze customer needs.