Sales Manager
Du
Total years of experience :16 years, 1 Months
• Preparation of weekly schedules and rosters based on peak
hour requirements and capacity planning
• Coordination and execution of projects with the Planning &
Strategy team
• Planning and coaching team members to improve daily perfor- mance and customer acquisition targets
• Review of daily sales reports to Channel Head for business strategy and forecast planning
• Management of escalated customer service issues to maintain
and meet client service standards
• Managing employee relations within the different on site and
tele-sales teams (50-100 employees)
• Overlooking all the complaints from more than 25 channel partners of DU
• Ensuring there are no fraud activities by any of the channel
partners.
• Ensuring reduction of complaints to TRA.
• Managing operational level; planning and execution of all daily
operational activities.
• Assist the sales team in the performance and development of current staff and future team within the organization as per the Performance Management Plan (PMP) in order to facilitate high performance, succession planning and close performance gaps.
• Responsible for the smooth and effective functioning of the
store.
• Ensure that the store is meeting the targets and earning prof- its.
• Store maintenance to keep it up to franchise standards
• Assist the Assistant Store Manager at operational level in the
planning and execution of all operational activities.
• Preparation of the End-of-Day financial report.
• Provide exceptional customer service and support team members
to ensure the same level of service is provided.
• Contributes to team sales targets by meeting and exceeded set
customer service and sales targets
• Attend to questions and inquiries of the clients/customers and
promote Du products and services
• Advise customers on the proper use and care of items (mobile and
sim).
• Handle customer complaints and ensure that it was explained very well, and the best solution was implemented.
• Capitalize on service to sales opportunities
Uploading and managing the products and writing content on Mizado.com. Assist the Marketing manager with various online promotional strategies. Dealing with the Supplier’s across Mizado for frequent stock and prices update
Worked in an outsource company for customer service of Panasonic Electronics Co. (usually handling the after sales services for existing customers).
Sold mobile accessories, developed good commercial awareness as the work involved sourcing the products from the overseas suppliers by negotiating them on price.
Complete my Bachelors in Business Administartion (Management)