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Danish Iqubal, Help Desk Support Executive

Danish Iqubal

Help Desk Support Executive·Ornate TechnoServices Pvt Ltd

India

Master's degree, Master of Computer Applications(MCA)

Work experience

Total years of experience: 3 years, 2 months

Help Desk Support Executive

June 2024 - Present

Ornate TechnoServices Pvt Ltd

Darbhanga, India

June 2024 - Present

• Provided comprehensive technical support for hardware, software, and network issues, enhancing operational efficiency.
• Successfully installed, configured, and troubleshot Digital Signature Certificates (DSC), ensuring compliance and security.
• Streamlined E-Office workflows by managing digital file tracking and approvals, improving project documentation processes.
• Implemented system security measures and performance optimization strategies, resulting in reduced downtime and increased productivity.
• Collaborated effectively with IT teams and vendors to escalate and resolve issues promptly, fostering strong professional relationships.
Company industry:
IT Services
Job role:
Information Technology

IT Project Manager

June 2024 - January 2026

Ornate TechnoService Pvt Ltd

Darbhanga, India

June 2024 - January 2026

• Oversaw office operations and streamlined documentation processes to enhance workflow efficiency.
• Coordinated cross-functional meetings and schedules, fostering effective inter-department communication.
• Assisted in HR functions, including onboarding and maintaining accurate employee records, contributing to a smooth transition for new hires.
• Managed vendor relationships and procurement processes, ensuring timely delivery of resources and services.
• Implemented compliance measures and operational best practices, resulting in improved organizational efficiency.
• Developed and maintained project documentation, supporting IT project management and coordination efforts.
• Acted as a liaison between teams, ensuring alignment and clarity in project objectives and deliverables.
Company industry:
Administration Support Services
Job role:
Information Technology

Customer Support Executive

April 2023 - May 2025

Inteilo Technoservice pvt ltd

Darbhanga, India

April 2023 - May 2025

• Delivered exceptional customer service by managing inbound and outbound calls, ensuring high levels of customer satisfaction.
• Efficiently resolved inquiries and issues, demonstrating strong problem-solving skills and attention to detail.
• Maintained accurate and up-to-date CRM records, contributing to streamlined project documentation and coordination.
• Collaborated with cross-functional teams to support project management initiatives, enhancing overall project efficiency.
• Utilized data entry skills to ensure precise documentation and record-keeping, vital for effective project oversight.
• Demonstrated adaptability and organizational skills, making a seamless transition into roles such as Project Document Controller and IT Project Coordinator.
Company industry:
Administration Support Services
Job role:
Information Technology

Accountant

April 2024 - February 2025

Ornate Techno service pvt ltd

Darbhanga, India

April 2024 - February 2025

• Oversaw the organization and maintenance of financial records, ensuring accuracy and compliance for project documentation.
• Executed bookkeeping tasks and journal entries that contributed to streamlined financial processes.
• Prepared comprehensive financial statements, including Balance Sheets and Profit & Loss reports, to support project budgeting and forecasting.
• Managed bank reconciliation and accounts payable/receivable, enhancing cash flow management for project initiatives.
• Collaborated with cross-functional teams to ensure seamless communication and documentation flow, vital for project success.
• Developed skills in data entry and document control, ensuring meticulous tracking and organization of project-related documents.
Company industry:
Administration Support Services

Help Desk Support excutive

April 2023 - June 2024

intelio Technologies pvt ltd

Darbhanga, India

April 2023 - June 2024

• Streamlined office operations and procedures to enhance efficiency and productivity, aligning with project management best practices.
• Managed correspondence and documentation, ensuring accurate record-keeping for easy retrieval, crucial for project documentation control.
• Coordinated scheduling of meetings and travel arrangements, optimizing time management for team members and supporting project timelines.
• Oversaw procurement of office supplies and maintained effective vendor communication, contributing to cost reduction and resource management.
• Assisted in onboarding new employees, fostering a smooth transition and integration that supports team collaboration and project success.
• Developed strong organizational skills, essential for roles such as Document Controller, IT Project Manager, and Data Entry Operator.
Company industry:
IT Services

Education

Manipal University Jaipur Rajasthan

August 2026

August 2026

Master's degree, Master of Computer Applications(MCA)

India

Manipal University Jaipur

August 2026

August 2026

Master's degree, Artificial Intelligence (AI) Machine Learning (ML)

India

Lalit Narayan Mithila University

October 2023

October 2023

Bachelor's degree, Bachelor of Arts (Honours)

India

Lalit Narayan Mithila University

October 2023

October 2023

Bachelor's degree, Political Science

India

Marvelous Institute

January 2023

January 2023

Diploma, Computer Applications)

India

Jesus & Mary Academy

April 2020

April 2020

High school or equivalent, Art

India

Delhi Public School

May 2018

May 2018

High school or equivalent, Maths And Engineering

India

Skills

Artificial Intelligence
Expert
Artificial Intelligence
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
Microsoft Access
Expert
Microsoft Access
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Fundamental of computer
Expert
Fundamental of computer
Expert
Database Management Systems MySQL
Intermediate
Database Management Systems MySQL
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Microsoft Outlook
Expert
Microsoft Outlook
Expert
Team Management
Expert
Team Management
Expert
Aconex
Intermediate
Aconex
Intermediate
Typing Skills
Expert
Typing Skills
Expert
procore
Intermediate
procore
Intermediate
Communications
Expert
Communications
Expert
MySQL
Intermediate
MySQL
Intermediate
Team Handling
Expert
Team Handling
Expert
Email Management
Expert
Email Management
Expert
Time management and adaptability
Expert
Time management and adaptability
Expert
Eager to learn new technologies
Expert
Eager to learn new technologies
Expert
Team Performance
Expert
Team Performance
Expert
Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Data Input
Expert
Data Input
Expert
Project Management
Expert
Project Management
Expert
Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Documentation
Expert
Documentation
Expert
Accounting
Expert
Accounting
Expert
Administration
Expert
Administration
Expert
Receptionist
Expert
Receptionist
Expert
Preparation
Expert
Preparation
Expert
Secretarial
Expert
Secretarial
Expert
Minutes
Expert
Minutes
Expert
Front Office
Expert
Front Office
Expert
Science
Expert
Science
Expert
Document Control
Expert
Document Control
Expert
IT Management
Expert
IT Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Stores
Expert
Stores
Expert
Store Management
Expert
Store Management
Expert
Storekeeping
Expert
Storekeeping
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Social profiles

Instagram
Instagram
Instagram.com/the_aayankhan11

Languages

English
Expert
Hindi
Expert
Urdu
Expert

Training and Certifications

Certifications
Data Entry Operator Certification
Gen AI Data Analytics Simulation
Project Management Foundations
Oracle SQL Basics
Data Analytics Foundations
Digital Marketing & E-commerce
Oracle Database Foundations
MySQL Project
Research Methodologies
Coursera Certificate
Jan 2026
Show credentials
Machine Learning Capstone
Coursera Certificate
Jan 2026
Show credentials
Advance AI and Machine Learning Techniques and Capstone
Coursera Certificate
Jan 2026
Show credentials
Foundations of Digital Marketing and E-commerce
Coursera Certificate Show credentials
Oracle Database Foundations
Coursera Certificate
May 2025
Show credentials
Foundation of Project Management
Coursera Certificate
May 2025
Show credentials
Oracle SQL Basics
Coursera Certificate
Jun 2025
Show credentials
Introduction to Artificial Intelligence (AI)
Coursera Certificate
Aug 2025
Show credentials
Introduction to Java
Coursera
Jul 2025
Show credentials
My SQL with information Technology
Coursera
May 2025
Show credentials

Hobbies

  • Traveling
  • Playing Cricket 🏏
  • Reading about construction and project management trends
    Successfully managed and organized 500+ project documents. Improved file tracking system using advanced Excel. Completed Computer Diploma certification Employee of the Month (if applicable). Participated in inter-college sports competition.