دانيش خان محمد زاهد علي

Respond to IT support requests via ticketing system, phone, or email.
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Troubleshoot hardware, software, and network issues for end-users.
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Provide support for banking applications, core banking systems, and Office 365.
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Create and manage user accounts in Active Directory and email systems.
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Install, configure, and update operating systems and applications.
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Perform regular system backups and assist in disaster recovery drills
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Maintain inventory of IT assets (PCs, peripherals, phones).
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Ensure proper disposal of old equipment as per compliance standards.
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Participate in IT projects (system upgrades, migrations).
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Maintain accurate documentation for processes and configurations.

• Perform technical diagnostics on e-bikes and e-scooters using barcode scanners and mobile applications to
assess battery health, connectivity, and system faults.
• Monitor and manage a large fleet of connected electric vehicles, contributing to real-time asset tracking and
operational uptime.
• Utilize internal dashboards and digital tools to log issues, update asset status, and support maintenance
scheduling.
• Identify and report system faults, hardware issues, and battery anomalies, following structured IT support
workflows similar to ticketing or incident management systems.
• Support the remote monitoring and diagnostics of IoT-enabled vehicles, aligning with smart IT infrastructure
practices.
• Ensure accurate data capture and reporting for maintenance, contributing to improved service reliability and
fleet performance.
• Collaborate with the technical and operations team to streamline fault resolution processes and improve
diagnostic efficiency.

• Provided timely technical support and troubleshooting for hardware, software, and network issues, ensuring
minimal downtime.
• Assisted in installation, configuration, and maintenance of IT systems, including desktops, printers, and network
devices.
• Managed user accounts, permissions, and access controls to maintain system security.
• Collected, analyzed, and maintained accurate data in the Management Information System (MIS) to support
business decisions.
• Developed and automated regular MIS reports and dashboards using advanced Excel functions for efficient data
visualization.
• Conducted data quality audits to ensure integrity and accuracy of information across systems.
• Collaborated with IT and business teams to resolve data discrepancies and enhance MIS functionalities.
• Supported end-users by providing training and documentation on IT tools and MIS software.
• Maintained IT asset inventory and assisted in software license management.
• Assisted with system backups, updates, and disaster recovery processes to safeguard organizational data.

• Conduct awareness sessions and community outreach on child protection and childrens rights within Afghan
refugee communities.
• Identify vulnerable children at risk and refer them to appropriate protection and support services.
• Collaborate with families, community leaders, and agencies to promote safe environments and prevent child
abuse.
• Document and report child protection concerns, ensuring confidentiality and adherence to protocols.
• Support coordination between refugees, NGOs, and local authorities to strengthen child protection
mechanisms.
• Provide psychosocial support referrals and information on available resources to children and caregivers.
• Participate in training and capacity-building activities to enhance knowledge and skills related to child
protection.

• Taught computer fundamentals, MS Office, internet usage, and basic networking concepts to high school
students.
• Developed lesson plans and practical exercises aligned with the national curriculum and student skill levels.
• Delivered both theoretical and hands-on training in computer labs, ensuring student engagement and learning
outcomes.
• Maintained and updated computer lab equipment, and provided basic troubleshooting and technical support.
• Assessed student performance through assignments, practical tests, and exams, and maintained academic
records.

• Entered and maintained accurate client and service data into internal health management systems and
databases.
• Prepared reports, letters, and official documentation using MS Office tools (Excel, Word, etc.) for internal and
external use.
• Ensured timely backup of data and maintained confidentiality of sensitive client information.
• Assisted the administrative and clinical teams with documentation, record-keeping, and printing of reports or
forms.
• Troubleshot basic IT issues and coordinated with the IT department for technical support and system
maintenance.