Senior Engineer
talentica
مجموع سنوات الخبرة :12 years, 0 أشهر
• Working for Mist Systems(Acquired by Juniper).
• Operating as a Team lead, managing shifts via roster creation, ensuring that team meets the decided KRAs.
• Ensuring smooth case handling, which involves Engineering, SEs and PLMs.
• Understanding of RADIUS(802.1X) issues on NPS, ISE, Free Radius.
• Wireless LANs, APIs, Wi-Fi Guest Management etc.
• Troubleshooting / Understanding of TCP/IP, TLS/SSL, DHCP, DNS, VLAN, ARP related issues.
• Helping with Python API issues.
• Understanding of AWS and its various components like Load Balancers, VPC, Auto Scaling etc.
• Filling Bugs on Jira after replications for the issues reported by customers and internally as well.
Investigating issues on Wireless LANs, Wireless Intrusion Prevention, Wi-Fi Guest Management etc.
•Configuring/troubleshooting LDAP and RADIUS(802.1X) issues.
•Troubleshooting and testing various REST API calls.
•Configuring Layer 2/3 switches for VLANs, VTP, STP, Ether channel etc.
•Troubleshooting TCP/IP, TLS/SSL, DHCP, DNS, ARP related issues.
•Troubleshooting comprises AP/Cloud/ On-Prem servers, which are basically UNIX platforms.
•Familiar with UNIX/LINUX OS.
•Analyzing packet captures on Wireshark for Wireless and Wired side issues.
•Creating Knowledge base articles.
•Used Salesforce, Bugzilla to interact with the Customer and Engineering/PLM.
•Playing a major role in creating various processes for L1 and Service desk.
•Various onsite visits for Wireless deployments
Responsible for hardware and software related issues for more than 100 servers and network related devices across the world.
•Troubleshooting Network Issue, coordinating with ISP and investigating.
courses: CCNP Routing and switching – Expired. •CCNA Security – Expired. •CCNA wireless – Expired.
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