Sales/Customer Services
London Grocer's and Wine Merchants
Total des années d'expérience :11 years, 7 Mois
• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.
• Greeted and welcomed all customers with a smile.
• Replenishing supplies and condiments, maintaining inventory and taking food orders.
• Preparing fast-food items for the customers as ordered.
• Notifying kitchen staff of any food orders or food shortages.
• Improved customer services ratings through best service provided.
• Accommodated customers’ request for quality food and services.
• Promoted the restaurant brands loyalty scheme.
• Solicited feedback through questionnaires to evaluate levels of customer satisfaction.
• Resolving any customer concerned issues.
• Handling cash, making and collecting bills.
• Arranging transport for the customers.
• Collecting online and phone orders.
• Developed weekly work schedules.
• Collecting cash and deposit in the bank.
• Documents financial transactions by entering account information
• Developed departmental objectives, budgets and policies.
• Recruited and trained new members of the service team.
• Verified that personal and payment information on accounts was accurate and complete.
• Prepares asset, liability, and capital account entries by compiling and analysing account information.
• Greeted and welcomed all customers with a smile.
• Answering queries from customers.
• Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
• Keeping up to date with special promotions and putting up displays.
• Assisting shoppers to find the goods and products they are looking for.
• Dealing with customer refunds.
• Collecting clothes and putting them back on their respective shelves and hang back.
Bachelors Degree in Commerce
Intermediate Certificate/Diploma in Commerce
Matriculation Certificate