Head HR & Admin
Mashreq Bank
Total years of experience :21 years, 10 Months
Spearheading HR & Admin function of Mashreq CoE Pakistan including but not limited to Talent Pooling, Organization Design, policy development, complete onboarding, Training & Development, communication to all employees, coordinate with Digital tea for Chatbot in managing Intranet, imparting trainings on MS team, Business Partnering, corporate tie up with banks, insurance companies, along with separate website development for Mashreq Global for employer branding.
Responsible for the company's human resources management, formulating policies and rules and regulations related to human resources, and organizing the implementation upon approval.
Responsible for formulating and revising personnel management system, organizational structure, job description and other basic documents, organizing the implementation and continuous improvement.
Responsible for formulating the company's salary system and plan, and establishing effective incentive and restraint mechanisms.
Responsible for the planning and establishment of corporate culture, and worked with other departments to build a strong corporate cohesion and distinctive corporate cultural characteristics.
Responsible for the establishment of positions, assisting all departments to effectively develop and utilize human resources to meet the needs of the company's operation and management.
Responsible for handling the insurance affairs of the whole staff, as well as the handling of all kinds of certificates.
Responsible for legal compliance of company.
Plan staffs / workers training and monitor training program.
According to the company's business situation, analyze the human resource needs, make recruitment plans, recruitment procedures, interview and arrange training.
Recruitment of general workers (including: interview, screening, recruitment), follow up the recruitment situation of general workers recruitment sites.
Responsible to cooperate with department head for interview and offer notice.
Monthly KPI data statistics and recruitment summary
Develop & implement Medical & Emergency Health Care procedures.
Recommend outside medical facility / hospital by assessing patient health condition.
Initiate initial response actions by deploying team on the scene of incident.
Review incident investigation report prepare by Officer and make future precautions accordingly.
To be responsible for the implementation of "three simultaneous" work of environmental and occupational health and safety management for new construction, expansion and reconstruction projects.
Revamp of Compensation & Benefits Practices
Supervisor complete Recruitment function
Revamp of HR Services using best industry practices.
Performance Appraisal Distribution on fairness basis.
Preparation of Dynamic & Employee Centered Policies & Procedures
Reporting models of various monthly analysis for management review.
Key Responsibilities:
Lead the overall HR functions, HCM Management, and business support to all Businesses.
Act as focal point of contact for all Budgeting, hierarchy updates, revision of grade benchmarking, and personnel cost control. Work with ERP team to develop new solutions for the business and responsible for coordinating on web based recruitment, Web Based Transfer & Posting with extended support to all cross-functional teams to ensure efficiency levels are met.
Selected Accomplishments:
- Manpower planning & complete management of HRMS, system hierarchy.
- Managing the recruitment, resignation & other end to end HR processes efficiently & effectively.
- Conduct the training need analysis programs and monitor Pan Pakistan training programs.
- Proposed Core HR on various issues related to User Friendly Policies on Provident Fund placement & profits, Dress Code etc.
- Headcount budgeting & monitoring, performance gap analysis, cater grade benchmark & budget level issues.
- Web Based Transfer & Posting, Salary revision, Appraisal ratings, Annual Increment & Salary Adjustment.
- Complete record keeping of Personnel record (including existing, new hire & resigned staff).
- Phase wise rectification of personnel cost in order to address branch profit issues. This includes but not limited to aligning physical & HR record, correct cost & revenue center tagging, & update before monthly headcount reporting.
- Web Based Transfer & Posting, Employee relations matters including disciplinary & grievance resolution.
Key Responsibilities:
Facilitate the development and implementation of the overall Compensation and Benefit scheme for organization based on the capability to maintain equality, fairness, transparency and market equilibrium in compensation and benefits structure as well as responding to and resolving employee inquiries and/or concerns regarding benefits, services and coverage issues
Selected Accomplishments:
- Strategize plan with team to research and analyze salary scale and benefits offered by other employers in same sector to develop competitive compensation plan/structure, variances.
- Periodic review of HR Policies & Procedures, in line with Industry requirement & comparative analysis with top 03 banks (MCB, HBL, ABL) & ensure effective governance of HR policies & procedures.
- Re-Implementation of Bank wide ERP model (R12) from position tagging to hierarchy update in line with approved budgeted positions, starting from data cleansing in close liaison with business to align system opened position with approved budgeted headcount, building position hierarchies, organization hierarchies & update in new HRMS system.
- Devise grade/position based compensation for new hires duly compared with industry benchmark grade by collaborating on Manpower Planning and Recruitment matters.
- Compensation & Benefits survey with Ernst & Young on yearly basis to analyze & set grade benchmark perks & benefits.
Key Responsibilities:
Manage overall HR, Business Planning & Business Reviews of 200 + Home Remittance, 230+ Cash Management and 25 + RDA, Insurance & Asset Management Companies.
Selected Accomplishments:
- Responsible to supervise overall recruitment, training, career development, compensation and benefits, Annual Appraisal Activity, employee relations, compliance, disciplinary and grievance issues forwarded to department etc.
- Responsible for overall training & Organizational development of all staff on the basis of Training Need Analysis &
job requirement.
- Formulating Daily/Weekly/Monthly MIS Report with variance analysis/charts with valid reasoning to quantify Business performance/monitoring of KPIs with close liaising with KM team to extract/formulate/modify reports.
- Preparation of presentation for monthly/quarterly/bi-annual/annual reviews for management review.
- Act as a single point of contact for inter department/external clients including vendors/other stakeholders.
Core responsibilities:
Review, Compliance of SBP, IBD policies, Shari’ah Compliance visit to Islamic Banking Branches.
Calculation & distribution of profit among depositors, declaration of monthly weightages, rates, circulars,
PER calculations & its utilization in light of pool management guidelines & circulars issued by IBD/State Bank of Pakistan)
Product Development (include Profit Pool Calculation, Pool Management Guidelines for Islamic Banking Division, Market research, Re-packaging of liability sales products)
New Initiatives / Adhoc functions:
Inclusion of corrective measures on opens observations highlighted in different reports. This includes but not limited to management of Provident Fund through separate Treasury Desk, Availability of Staff Finance Policy on true concept of Islamic Finance).
Asset Marketing (includes inviting new asset/liability customers giving boost to business)
Key Responsibilities:
• Human Resources, Business Planning
- Management of Group HR of over 18 offices (including 11 divisions, 7 Corporate offices/branches). This includes but not limited to process of confirmation, resignation, Training & OD, Annual Performance Appraisal, matters related to employee relations, disciplinary and grievance issues submission to Core HR.
- Manual processing of all recruitment cases (permanent & outsourced) along with complete MIS to maintain strong control.
- Prepare region-wise budgets and forecasts in active consultation with Regional Sales Heads and Business Head Transaction Banking Group
- Group Level Reporting (this includes leave management & other ad-hoc reporting).
• Finance & Coordination:
- Circulation of weekly Business Bulletin to respective Group Leads. This comprise client wise facility wise detail of approved exposures with existing outstanding, and revenue generated against these fund based & non-fund based facilities.
- Development, maintenance & analyses of annual budgets.
- Prepared periodic reports that compared budget verses actual performance. This includes commentary on financial results and performance against the allotted budget.
- Formulating monthly MIS Report with schematic representation and rationale to monitor Business performances.
- Prepare Financial Commentary and other MIS reports on a timely and meaningful basis.
Core responsibilities:
Review and update manuals, procedures and guidelines of Cash Management and Home Remittances
Liaise and work with the business partners / customers to ensure the smooth implementation of required services, including documentation covering account opening, electronic banking and/or other service level documentation.
Processing of foreign/local remittances including issuance of Demand drafts/Pay orders/Wire Transfer.
Posting of various vouchers, including daily clearing, day end Cheque posting, same day clearing etc.
New Initiatives / Adhoc functions:
Provide monthly statements via SWIFT (MT-950, MT-103) to respective remitter banks/financial institutions/exchange companies etc. as desired by them in order to maintain healthy relationships.
I also served in Clearing, Current Saving, Account Opening, GL Posting Unit for continuous learning & development.
Key Responsibilities:
• Personnel & Administration
- Weekly & Monthly Head count reporting (with summary on grade wise hiring, exits & impact on personnel cost)
- Regular Contract Renewal of Staff Serving on Contract and absorption in Permanent slot based on Business recommendation.
- Maintain active Resume database to serve Business requirement from time to time.
- Bulk hiring through MTO program (test schedule, result compilation, group discussions, panel interviews).
- Regular absorption program, Internal Job Watch, Announcement of new opening in local newspapers.
- Efficient management of Training & Development Function based on Training Need Analysis / Business recommendations.
- Responsible to manage Employee Orientation programs.
- Monthly, Quarterly, Bi-Annual & Annual Attrition Analysis
- Management of different MIS reports for management review.
• Administration & Security:
- Successfully managed multiple admin works. This includes but not limited to complete follow-up regarding repair & maintenance of various company assets including pool cars, company maintained cars, bulk carriers etc.)
- Ability to handle organization internal & external security matters through timely reporting of gray areas with special reference to internal & external security of the company.
- Cross check on issuance of Gate Passes (during peak production hours & in-out from main gate).
• Legal:
- Devised new/revision of old Agreements with comparison from previous one/competitors.
- Preparing explanation letters/legal drafts, theft reports, in close liaison with contractors, Controller & legal counsel.
• Others:
- Provide documents for satisfying Audit needs (Internal/External) on periodic basis.
Key Responsibilities:
• Personnel & Administration
- Pre-screening checks, shortlisting, Issuance of appointment letters, extension of contracts, transfer & posting for staff on deputation, medical letters, reimbursement of claims, handling of legal, grievance & matters related to disciplinary action.
- Responsible for preparation of all noting, drafts and related complete correspondence including summary for monthly reporting to Ministry of Industries & Production, Government of Pakistan.
• Finance & Accounts:
- Responsible for successful management of Monthly Payroll of approx.: 250 staffs deployed in different cities/regions which includes Karachi, Lahore, Sialkot, Saindak, Rekodek Project with zero compromise on accuracy level.
- Manual disbursement of salaries through Cahier.
• Others:
- Member of team engaged in automation of historical Finance record since inception to serve Government Audit query.
- Member of team, engaged in preparation & projection of presentations to honorable delegates/Ministers/guest(s).
Hay Job Evaluation Method by Korn Ferry
Point of contact between SAP consultants and the company for all development work in the system.
Activities and societies: Activities: - Job Analysis & Preparation of Job Description - Presentation on "Presentation Skills". - Panel Interview Activity as an Interviewer - Workplace personality assessment - Everything Disc - Re-evaluation of various CVs after 1st evaluation. Activities and societies: Activities: - Job Analysis & Preparation of Job Description - Presentation on "Presentation Skills". - Panel Interview Activity as an Interviewer - Workplace personality assessment - Everything Disc - Re-evaluation of various CVs after 1st evaluation.…see more The diploma program covers following aspects of Human Resource Management: Introduction to Human Resource Management. Strategic Human Resource Management. Job Analysis. Personnel Planning & Recruitment. Selection. Interviewing. Training & Development. Performance Management System Establishing Strategic Pay Plans Ethics, Justice & Fair Treatment Global Human Resource Management
Awarded 2nd Division by University of Karachi, Karachi
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