Daranidaran Sankar

• Provided backend and customer-facing support for financial and insurance products in coordination
with the sales team.
• Handled incoming customer inquiries, processed product applications, and ensured timely follow-up
on service requests.
• Updated CRM systems (Siebel) with lead status, documentation, and client feedback for seamless
tracking.
• Assisted in maintaining internal records and coordinating with underwriting and operations teams for
smooth workflow.
• Supported cold calling and appointment scheduling as part of sales back-office duties.

• Processed holiday and flight bookings, maintained travel documentation, and advised clients on
regulatory requirements.
• Resolved customer complaints and inquiries via phone and in person with a focus on service excellence.
• Maintained client records, tracked payments, and ensured compliance with travel and visa
documentation.
• Assisted the sales team in cross-selling services and managing refund and rescheduling requests.

• Managed day-to-day branch operations including shipment intake, system entry, and payment
collections.
• Provided backend support by preparing daily reports, updating dispatch records, and coordinating with
the warehouse.
• Served walk-in customers while processing transactions and managing outlet accounts at day-end.

 Handled Boeing 737 - 900, Airbus 320 series, Q 400 / Bombardier.
 Responsible for handling pre-flight briefing & pre-flight duties, planning meal for
passengers and informing passengers of the Aircraft Safety procedures.
 Maintained up-to-date knowledge of Current Safety, Security and Cabin Services
requirements and applied them whenever necessary.

• Provided excellent customer service to passengers from different nationalities across the world.
• Handled customer queries and solve issues while maintaining brand reputation.
• Used opportunities to cross-sell products on air and provided proper accounts for the cash made during
the sale.
• Assisted in preparing rosters and informing staff about their changes in schedule, if any.
• Gave basic briefing for other cabin crew along with the Cabin Crew in-charge before boarding the flight.
• Handled large volumes of disgruntled passengers during flight delays, managed the situation well and
got appreciated for excellent customer service.

International Airport including baggage handling, ramp, ticketing, customer service,
check-in counters, HOLDS and in-flight maintenance.
• Maintained high standards of customer service and upheld the brands name in terms of managing
customer queries and solving them.
• Worked across different verticals in airport management starting from directing passengers to the right
counters to ensuring all of them are on the right flight.
• Performed night rounds across the airport to ensure safety procedures were being followed.
• Handled reservations through the Flight Speed (Navitaire) software and check-in counters using Mini
Soft (DCS).
• Appreciated for on-time performance during ramp activities and handling of the Baggage Makeup Area.