dareen khoury

-welcoming customers to the store and answering their queries.
-excellent sales service to ensure high levels of customer satisfaction through.
-build productive trust relationships with customer.
-suggest ways to improve sales.
-assess customers needs and provide assistance and information on product features.
-follow and achieve department sales goals on a monthly, quarterly and yearly basis.

-process reservation by mail, telephone, and fax.
-process reservation from sale office and travel agents.
-prepare letters of conformation.
-know the selling status, rats and benefits of all package plans.
-know the types of rooms available as well as their location and layout.
-communicate reservations information to the front desk.

-answering incoming calls.
-directs call to guests rooms, staff, or departments .
-receives guest messages and deliver the same to the guest .
-logs all wake-up call requests and performs wake-up call service.
-provides information about hotel services to guests.
-uses listening skills to put callers at ease, obtain and complete information.
-speaks clearly, distinctly and with friendly and welcoming tone.
-being polite while taking to the guests to give the perfect image of the hotel .