Customer Service Representative
Saudi German Hospital
Total years of experience :2 years, 8 Months
-Checking insurance approvals per the limit, co-payment and eligibility.
-Allocate and booking the patient with the correct
physician according to their medical complaints.
-Calling no show and re- scheduling patient's appointment.
-Makes suggestion and advised guest or patient if needed.
-Handles patient's complaints as per company standard.
-Directing and guiding the patient or guest accordingly.
-In charge for the new or existing patient registration.
-Check- in the patient according to their appointment time.
-Checking patient information if correctly encoded in the system.
-Research and identify new products and services for the hotel in the market.
-Develop, lead and execute purchasing strategies
-Establish contracts to ensure reduced pricing for all operating areas of the hotel.
-Receives market list from the Executive Chef on a daily basis and arranges for delivery of those items daily.
-Craft negotiation strategies and close deals with optimal terms
-Assess, manage and mitigate risks
-Responsible for all purchasing functions, quotations, quality and availability.
-Reporting to senior management and performing secretarial and administrative duties.
-Typing, formatting, and editing reports, documents, and presentations.
-Entering data, maintaining databases, and keeping records.
-Liaising with internal departments, answering calls, and making travel arrangements.
-Managing internal and external correspondence on behalf of senior management.
-Scheduling appointments, maintaining an events calendar, and sending reminders.
-Copying, scanning, and faxing documents, as well as taking notes.
-Preparing facilities for scheduled events and arranging refreshments, if required.
-Ordering office supplies and replacements, as well as managing mail and courier services.