Daria kheir

• Promoted to lead Customer Service after consistently exceeding sales targets and
demonstrating leadership capability
• Led the transformation of customer support operations, scaling processes to handle
high-volume B2C demand efficiently
• Reduced average response time by 30-40% while managing 200-500+ customer
requests weekly
• Improved customer satisfaction (CSAT) through structured process optimization and
implementation of workflow automation
• Introduced CRM systems and automation tools, significantly increasing team
productivity and operational consistency
• Acted as a key liaison between customer service, sales, and logistics teams,
reducing service delays and improving delivery coordination
• Managed, coached, and developed customer support and sales teams,
strengthening performance, accountability, and service quality

• Supported compliance reporting and regulatory processes
• Assisted in internal audits and documentation control

• Managed international B2B operations and expanded partnerships across multiple
markets
• Structured and negotiated cross-border deals, handling contracts and documentation
• Contributed to market expansion strategy and supplier coordination

• Led online sales and customer support operations for e-commerce platform
• Trained and supervised junior agents, improving service quality and response times
• Managed high-volume seasonal demand and ensured service continuity

• Delivered English and French training to diverse student groups
• Developed customized learning approaches based on student needs