Daria Lapko

- Managed onboarding for new clients, ensuring smooth setup and clear understanding of the program.
- Provided ongoing support and guidance to help clients stay on track and achieve results.
- Monitored client progress and proactively identified risks to prevent churn.
- Maintained consistent communication with clients via chat, calls, and email.
- Handled client issues and objections, ensuring high satisfaction and retention.
- Collaborated with sales and delivery teams to improve client experience and outcomes.
- Identified upsell opportunities based on client needs and performance.

- Delivered exceptional customer service to 300-400 passengers per flight in a fast-paced international environment.
- Ensured passenger safety and compliance with aviation regulations and procedures.
- Resolved customer concerns and handled complex situations with professionalism and empathy.
- Collaborated with multicultural teams to provide a seamless travel experience.
- Managed multiple priorities while maintaining high service standards under pressure.
- Built strong communication and relationship-management skills through daily interaction with customers from diverse backgrounds.
- Contributed to customer satisfaction and loyalty by providing personalized service and proactive support.

- Maintained high standards of cleanliness and presentation in guest rooms and public areas.
- Ensured guest satisfaction by responding promptly to requests and resolving issues professionally.
- Inspected rooms to meet Hilton quality and safety standards.
- Replenished amenities and prepared rooms for arriving guests.
- Collaborated with housekeeping and front office teams to ensure smooth hotel operations.
- Managed time efficiently while maintaining attention to detail in a fast-paced environment.

- Conducted client consultations and identified customer needs.
- Arranged and coordinated business meetings with potential clients and partners.
- Maintained client relationships and provided ongoing communication support.
- Assisted with lead generation and business development activities.
- Supported negotiations and follow-up communication with prospective customers.