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Zeinab Hariri, Customer Service Representative

Zeinab Hariri

Customer Service Representative·Whish Money

Lebanon

Bachelor's degree, Business Administration And Hospitality Management

Work experience

Total years of experience: 8 years, 6 months

Customer Service Representative

January 2025 - Present

Whish Money

Beirut, Lebanon

January 2025 - Present

• Handled customer inquiries and issues efficiently through phone, email,
and in-person support, ensuring high satisfaction levels.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Supervisor

January 2022 - January 2025

Starbucks

Beirut, Lebanon

January 2022 - January 2025

• Supervised daily store operations, ensuring operational efficiency,
smooth workflow, and high customer service standards in a fast-paced
environment.
• Led, trained, and onboarded baristas on beverage preparation, customer
engagement, food safety, and Starbucks operational procedures.
• Maintained high standards of beverage quality, order accuracy,
cleanliness, and customer satisfaction while coordinating shifts and
resolving customer concerns.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Crew Trainer & Call Center Representative

January 2018 - January 2022

McDonald’s

Beirut, Lebanon

January 2018 - January 2022

• Delivered excellent customer service by handling in-store and phone
inquiries, addressing concerns, and ensuring customer satisfaction.
• Trained and supported team members, coordinated daily tasks,
monitored performance, and assisted in order management.
• Maintained operational efficiency while ensuring compliance with
sanitation, safety, and service standards.

Company industry:
Catering, Food Service, & Restaurant

Education

Lebanese International University

July 2023

July 2023

Bachelor's degree, Business Administration And Hospitality Management

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

Customer Service

Expert

Organizational Skills

Expert

Written and Verbal Communication

Expert

Coordination

Expert

Time Management

Expert

Problem Solving

Expert

Computer Skills

Expert

Adaptability

Expert

Business Performance Management

Expert

Fast Learning

Expert

Administration

Expert

Microsoft Office

Expert

Management

Expert

Cashier

Expert

Barista

Expert

Teamwork

Expert

Hospitality

Expert

Sales

Expert

Coffee

Expert

Languages

English

Expert

Arabic

Native Speaker

French

Beginner

Training and Certifications

Certifications
Human Resources Certification Accounting Training Academy
Accounting Training Academy
Dec 2023

Training
Food Safety
McDonalds
Oct 2021
Human Resource Management
Accounting Training Academy
Sep 2023

Hobbies and interests

swimming, helping others, learning new skills,

gold medals in swimming, supporting customers