Director of Operations / Managing Partner
Extra International Sport
Total years of experience :37 years, 5 Months
Duties:
Direct, manage and operate all sports facilities and training activities at Extra International Sports Academy.
Manage day-to-day training activities and operational support staff throughout Abu Dhabi, UAE.
Co-ordinate marketing and advertising campaigns to ensure growth in the customer base and an increase in sells.
Analyze sales figures and performance data and set business targets as part of the Operating Plan process.
Develop programs that maximizes the use of the facilities amongst students, partners and external users and therefore maximizes potential income generation.
Ensure facilities are well-managed and health and safety standards are held at the highest level.
Ensure customer service complaints are met with the highest level commitment and satisfaction.
Manage and train all coaches and operational support staff and instill a culture of innovation and high standards.
Create a community that is focused on living a healthy and active lifestyle.
Monitor and evaluate all aspects of the operation of the facilities, including IT, Administration, Human Resource Management, Business Development and Financial Management.
Co-ordinate special and regularly-scheduled events and summer camps designed to attract new business and increase sells.
Attend meetings as required and liaise with all users including students, public, clubs and government officials.
Maintain and develop good working relationships with both internal and external customers and partners.
Review and monitor the performance of all coaches and operational support staff through the analysis of performance data.
Recruit, line-manage, train and develop all coaches and operational support staff in line with company policies.
Accomplishments:
Grew the company’s gross income to over 2 Million Dollars within 3 years
Managed and trained over 55 coaches in various sports to provide sports training to EIS customers.
Started the company from grassroots conditions, in a foreign country.
Prepares budget analysis and monthly financial reports to ensure adequate resources.
Recruited, trained, and managed all operational support staff.
Increased sells and enrollment by 40% annually for the first 5 years.
Duties:
Overall responsibility for the delivery of all Projects in accordance with the contractual arrangements and the financial outcome to achieve the required financial objectives.
Review and endorsement of all Project Summary Reports (PSR) and monitor all actions in respect of the Risk Register and project contingencies.
On-going and active liaison with Deputy Project Managers to identify and resolve issues and safeguard the interests of the Business Unit.
Manage and coordinate all resources required to estimate, plan, monitor and report progress for all projects.
Implement the organizational strategy to achieve maximum Operating Unit Profit.
Overall responsibility for delivery assurance through the implementation of the Business Management System and procedures during the execution of projects
Accomplishments:
Designed departmental policy and procedures to handle customer complaints. Reduced complaints by 50%.
Coordinated all facets of record keeping systems, involving payroll, insurance, banking, accounts receivable, accounts payable and general ledger.
Monitored budgets of $150, 000 - $5, 000, 000 monthly, reconciling discrepancies and preparing financial reports for management.
Reviewed demographic data and labor market projections to establish program goals.
Organized and maintained complex database of over 200 accounts.
Received performance award for detection and correction of a major construction problem.
Maintained an excellent departmental safety record with no injuries or accidents.
Developed and managed facility renovation projects with a $1.5 million budget.
Developed an orientation program for all incoming employees.
Coordinates and schedules training curriculums for staff and clients. Trains military members and aircrew staff in basic, intermediate and advanced security techniques, to include delivering regulatory aviation security training, provide aviation security awareness training to aircrew staff, provided training in searching bags, packages and persons, provided unarmed self-defense training irate passengers vehicle searches, quick reaction forces, immediate action responses and patrolling techniques. Trained over 2000 security forces military officers and supervisors. Certified weapons instructor, trains members on M-4, M-249, M-60 and M-9 Caracal.
Delivers and conducts training courses for adults in various subjects to enhance their technical competence and skills in the corporate and manufacturing work environments; Subjects include OSHA, preparation for logistics exam, management training, computer training, security awareness and public safety; Teaching and training methods includes demonstrating with teaching aids, curriculum development, visual aids, and completing required administrative paperwork.
Develops plans, policies, procedures, and detailed instructions to implement Security Forces programs and plans; organized, and scheduled Security Forces strategic activities; Provided oversight, guidance, and assistance to senior-ranking military staff commanders with the application of information, personnel, and industrial and aviation security programs.
Managed a portfolio of over 300 advertising accounts for major high-profile clients.
Managed all aspects of a advertising campaign, to include print and internet advertising.
Utilized an existing network of industry contacts to generate more revenue.
Provided training and mentoring to other members of the account team.
Managed the work of account executives, while leading project management activities.
Ensured necessary actions are taken to maintain rapport for lasting relationships.
Cultivated new business realtionships for increased revenue;
Exceeded sales objectives, ranked as number 2 overall (167%) in Internet Sales and number 1 overall (143%) in print sales.
Delivered sales presentations to high-level executives and Senior Management.
Aattended client meetings for advertising consulting and analysis.;
Maintaining and expanded relationships with existing clients.
Completed and maintained records and documents for all clients as required.
Managed Corporate Security Staff for Fortune 500 Insurance Company. Supervised numerous locations and multiple shifts throughout the state of North Carolina. Managed up to 50 Security Officers for multi-shift operation, 24-hours per day/7 days per week.
•Managed and provided oversight of $1 Million Annual budget
•Ensured company’s financial and operational goals were met
•Developed, implemented and administered training for 50+ Security Officers
•Reduced monthly overtime expenditures by 80% by filling critical vacancies
•Coordinated and provided manning for critical workplace violence crisis
•Achieved 100% of Training and Development objectives
•Established and maintained relationships with clients
•Conducted hiring interviews, employment offers and termination/exit interviews
Provided close-in security for several Presidents of the United States and numerous Presidential Cabinet members; Advised Priority Aircrews on force protection measures in high terrorist and criminal threat locations worldwide; Conducted US Embassy Operations, airfield risk assessments, explosive ordnance detection and aircraft searches; Trained over 2000 Security Forces Officers in armed and unarmed self-defense techniques, physical conditioning, and health and safety procedures; Managed Reports and Analysis Department, investigating all crimes, and administering disciplinary action to all offenders of criminal incidents, domestic violence and minor offenses. Documented, filed and processed official Suspect/Witness/Victim Statements for each offense. Prepared written and oral reports for Senior Military Officers, Staff Judge Advocates Office, and Courts Martial proceedings. Issued Military Identification Cards and Restricted Area Access for classified locations. Served on Installations Emergency Response Team as Team Leader, and served as Team Leader for the Elite Air Force Phoenix Raven Counter-Terrorist Program.
Managed Reports and Analysis Section for the 43rd Security Police Squadron, Pope Air Force Base, North Carolina. Investigated all crimes, and processed all violators of criminal incidents, domestic violence and minor offenses. Advised Senior Military Officers of appropriate disciplinary action under the Uniform Code of Military Justice.
•Enforced and administered disciplinary action to offenders on behalf of Installation Commander
•Documented, filed and processed official Suspect/Witness/Victim Statements for each offense
•Prepared written and oral reports for Senior Military Officers, Staff Judge Advocates Office, and Courts Martial proceedings
•Issued Military Identification Cards and Restricted Area Access for classified locations
•Served on Installations Emergency Response Team as Team Leader
•Served as Team Leader for the Elite Air Force Phoenix Raven Counter-Terrorist Program
Completed executive level training and course work for certifications in the following HR disciplines: Management & Leadership Skills Budgeting Organizational Development Labor Relations & Negotiations Regulatory Compliance Recruiting & Staffing Benefits & Compensation Design Security Management Employee Relations Legal Ethics Change Management Interviewing Techniques Training and Development. GPA: 3.5 My graduation project included the construction and publication an Employees Guide and Handbook for a privately owned Security Firm. This publication was approved by Webster University's HR Department.
Completed on-the-job training and course level work for Associates Degree in Human Resources Management and numerous certifications in: Recruiting Techniques Interviewing Techniques Staffing Regulatory Compliance with Government Regulations Senior Recruiting Training Professional Sales Techniques Employee Relations Advertising and Marketing Market Surveys Strategic Recruitment Planning Time Management Organizational and Prioritization Skills GPA: 3.7
Completed rigorus Law Enforcement and Security training, combined with mandatory course work with the United States Air Force. Completed several certifications relative to the Security industry, to include: Counter Terrorist Training Security/Law Enforcement Academy Gang Intervention Training Aircraft Security Training Nuclear Warfare Training Biological Warfare Training GPA: 3.6
Completed mandatory course work and training for teacher certification. Trained to teach all musical instruments in the orchestral family. GPA: 3.3