Regional Training Manager
Burberry
Total years of experience :15 years, 11 Months
Strategic analysis, development, assessment, implementation and evaluation of training materials to ensure alignment with regional needs;
Utilizes expert facilitation skills in conducting training programmes for retail teams
Analysis of developmental needs;
Talent management in partnership with cross functional teams;
Manage and coach a team 0f 10 professionals across region;
Recruitment, management and development of Regional Trainers and Sales Associates;
Monitor training and development of Sales Teams including retail managers;
Drive and embed luxury service standards to impact directly Client experience;
Drive KPI´s;
Collaboration with Retail Academy in roll-out of Retail Onboarding to Sales Associates across market;
Oversee delivery of Corporate Retail Training across Region;
Feedback and report to Corporate
Retail Onboarding delivery across market
Drive KPI’s, FOH and BOH standards
Delivery of Training Content
courses: 2014 Italian Language Certificate