David Gunalan

• Performed daily server backup operations.
• Provided basic Tally accounting knowledge and QuickBooks software
knowledge.
• Supported accounting software services including Tally Prime and Tally Cloud
Service .
• Supported ERP and CRM software services including Elate CRM and Frappe
ERP.
• Provided IT hardware technical support including desktop service, biometric
device installation, and networking.
• Implemented basic 3CX and configured IP phones.
• Erp/CRM Implementation & Support Like..OODO, ZOHO, Elate Erp .
• HardWare :
• Biometric & cctv Impletmentation .(Zktech, ANVIZ cloud Acess).
• TroubleShooting Rack Server, Switches, Routers .

• Sold SaaS-based products, including web design and maintenance and mobile
applications.
• Generated leads and maintained account follow-ups.
• Contributed individually and worked remotely.
• Engaged in cold calls, email chats, and direct meetings with customers to
secure appointments.
• Contributed to presales between the marketing team and interfaced with the
development team.
• Provided cost estimates to ensure successful leads.

• Engaged in corporate sales, emerging business, B2B, and B2C sales, and
presales.
• Generated leads, followed up, and closed calls.
• Sold Airtel SaaS/mobile app products to corporate firms.
• Sold Airtel IoT/tracking-based products.
• Visited customer locations to fix appointments and probe with customers.
• Upsold and cross-sold Airtel corporate products.
• Reported daily to higher officials and followed up leads.
• Collected documents for frequent activation services.
• Rectified customer queries regarding connection services and billing-related
issues.
• Maintained customer activation records and data.
• Engaged in telesales and email marketing.

• Monitored work performance and quality to maintain standards.
• Resolved client technical problems and doubts regarding billing software.
• Troubleshot hardware and network issues.
• Resolved application problems remotely.
• Handled team leadership and reporting, including daily and monthly reports.
• Inspected equipment and processes to reduce maintenance-related downtime
incidents.
• Scheduled service calls according to customer location and urgency.
• Coordinated team repairs and maintenance actions for fleet equipment.
• Trained team members and scheduled meetings to increase service
productivity.
• Configured and handled router and switch issues.
• Provided desktop support for client problems in MS Office, email issues, and
printer issues.

• Handled all customer relations issues pleasantly, enabling quick resolutions
and client satisfaction.
• Sold computer hardware, printers, and laptops.
• Installed operating systems and software, troubleshooting hardware issues.
• Travelled to customer sites to provide prompt resolutions to issues.
• Engaged in direct sales, B2B, and corporate sales.

• Promoted and advertised through road shows and advertisement boards.
• Conducted events and managed advertisement orders from companies and
corporates.
• Reported daily sales leads to the manager.
• Handled manpower during events.
• Researched sales opportunities and leads to exceed sales goals and increase
profits.
• Supervised team efforts.