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David  Mukuria , VIP WAITER

David Mukuria

VIP WAITER·FIVE JUMEIRAH VILLAGE HOTEL

United Arab Emirates

Bachelor's degree, Hospital Management

Work experience

Total years of experience: 10 years, 6 months

VIP WAITER

June 2021 - June 2026

FIVE JUMEIRAH VILLAGE HOTEL

Dubai, United Arab Emirates

June 2021 - June 2026

Delivered high-quality customer service in a fast-paced dining
environment.
Ensured order accuracy and timely service to enhance customer
satisfaction.
Handling customer inquiries and complaints professionally and in a
timely manner.
Maintained cleanliness and hygiene standards in compliance with
regulations.
Managing multiple POS transactions accurately during peak hours.
Handling customer inquiries and complaints professionally and in a
timely manner.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

SENIOR WAITER - NOEPE

October 2022 - May 2026

PARK HYATT HOTEL

Dubai, United Arab Emirates

October 2022 - May 2026

• Greeting and escorting customers to their tables.
◦ Presenting the menu and providing detailed information when as
ked (e.g. about portions, ingredients, or potential food allergies)
◦ Preparing tables by setting out linens, silverware, and glassware.
◦ Staying attentive to the needs of guests in the dining area.
◦ Handling cash, credit cards, and other forms ofpayment.
Communicating any issues or special requests from customers to
relevant team members.
Managing a fast-paced environment, multitasking, and adapting to
changing customer needs.
Assisting in general cleaning tasks, such as sweeping and mopping.
Following hygiene and safety standards in food handling and
service.

Company industry:
Hospitality & Accomodation

WAITER

January 2016 - January 2022

MAYA MEXICAN KITCHEN & BAR

Dubai, United Arab Emirates

January 2016 - January 2022

Setting tables with appropriate utensils, glassware, and napkins.
Managing tabs for customers who open accounts.
Organizing and maintaining a tidy work environment.
Collaborating with other staffmembers, such as servers, kitchen
staff, and management, to ensure efficient operations.
Communicating any issues or special requests from customers to
relevant team members.
Managing a fast-paced environment, multitasking, and adapting to
changing customer needs.
Assisting in general cleaning tasks, such as sweeping and mopping.
Following hygiene and safety standards in food handling and
service.
Ensuring compliance with health and safety regulations.
Ensured order accuracy and timely service to enhance customer
satisfaction.
Handling customer inquiries and complaints professionally and in a
good manner.

Company industry:
Hospitality & Accomodation

Education

Kenya Utalii College (KUC)

January 2011

January 2011

Bachelor's degree, Hospital Management

Kenya

GPA (point): 4.2 out of 5

GPA (point): 4.2 out of 5

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CONSTRUCTION SITE SAFETY
Intermediate
CONSTRUCTION SITE SAFETY
Intermediate
HYGIENE
Intermediate
HYGIENE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
STOCK MANAGEMENT
Intermediate
STOCK MANAGEMENT
Intermediate

Languages

English

Beginner

Swahili

Beginner

Training and Certifications

Certifications
BASIC FOOD HYGIENE TRAINING
Le ROYAL MERIDIEN BEACH RESORT & SPA DUBAI
May 2021
Show credentials

Hobbies and interests

Reading books

➢ Certificate in Computer Applications – Nairobi Institute of Business. ➢ Dubai way Champion Certification-level 2 from Dubai Tourism Association. ➢ Basic Fire Safety certification-level 1 from Safer Fire Safety Consultancy.