David Rubio

• Effectively communicates the product offered by the company
• Develops and understands the nature of business of every client to determine its telecom requirements
• Becomes a solution provider to every client and help them to fulfill their needs
• Visits business offices personally to identify all possible requirements (fieldwork)
• Promoted and marketed services offered by PLDT
• Build and maintain strong customer relationships

• Analyzed the specific needs of customer thru careful surveys to develop data driven pitches
• Trained newly hired employee
• Dealt with customer queries, analyzed precise ongoing market analysis
• Enforce policies and procedures and ensures to achieve customer service level set by the organization resulting in an annual increase of customer satisfaction
• Responsible for resolving problems; identifying and analyzing trends; monitoring competitor activities and responding to customer needs.
• Ensure the timely and successful service delivery according to customer needs and objectives
• Assist with high severity request or issue escalations as needed
• Consistently met and exceeded all sales and performance goals that leads to efficient operation
• Promoted and marketed services to insurance agencies resulting to expand sales and boost accounts
• Conducted presentations and provided detailed explanations of policy guidelines and benefits to clients

• Performs short and long term activities to improve defect rate
• Performs defect analysis and gives countermeasure; DOE for process improvement
• Formulates working instructions, process mapping and change point reports in case of process improvement implemented
• Generates technical reports regarding line issues encounter on daily basis
• Generates fitting test reports regarding new parts evaluations
• Maintains and controls the process inside the production line
• Supports production line in enforcing quality policy
• Conducts lectures and trainings to the operator regarding skill enhancement, process improvement and/ or modifications made
• Prepare and deliver technical presentations explaining problems encountered during developing stage to the customer
• Prepares technical reports and presentation regarding customer issues.