Arun Davis Soman

Roles & Responsibilities
•Understanding and providing assistance in satisfying customer needs & queries about products, prices And services.
•Advising customers on product ranges best suited to their needs.
•Achieving the sales target and focus on increasing sales by using advanced sales techniques.
•Focusing on Up selling/ Cross selling.
•Maintaining customer relationships in order to build long term brand loyalty.
•Handling new launches, promotion of products and visual merchandising.
•Ensuring stock replenishment at all times.
•Implementing CRM at the store level and providing relevant feedback.
•Coordinating with Customer Care Centre for after sales service.
•Generating Daily Sales Report.
•Following all company procedures in ordering, cash handling and other common practices.

Roles & Responsibilities
•Understanding and providing assistance in satisfying customer needs & queries about products, prices And services.
•Advising customers on product ranges best suited to their needs.
•Achieving the sales target and focus on increasing sales by using advanced sales techniques.
•Focusing on Up selling/ Cross selling.
•Maintaining customer relationships in order to build long term brand loyalty.
•Handling new launches, promotion of products and visual merchandising.
•Ensuring stock replenishment at all times.
•Implementing CRM at the store level and providing relevant feedback.
•Coordinating with Customer Care Centre for after sales service.
•Generating Daily Sales Report.
•Following all company procedures in ordering, cash handling and other common practices.

Key Achievements
•Promoted to the Fraud Victim Assistance Department, based on performance and skills exhibited.
•100% target achieved with one of the highest Sales Pitch Percentage for the credit monitoring service.
•Selected to be part of the team to undergo Soft skill training such as Seed training, Advance Process training based on performance.
•Attended in-depth training courses both on the job as well as externally




Roles & Responsibilities
•Initiating Fraud alerts and subsequent actions on suspicious transactions or victims of identity / monetary theft
•Handling customer account disputes and account queries
•Maintaining and managing client credit reports based
•Reviewing credit score
•Providing guidance/educating customers on factors affecting their credit scores and suggestions for improvement
•Initiating security freeze on credit reports to prevent unauthorized access/misuse by third party
•Identifying opportunities to sell credit monitoring services
•Assisting and guiding on client demands for credit reports and related enquiries

Decathlon

Roles & Responsibilities
•Dealing with complex customer enquiries with efficiency and promptness
•Providing guidance/ solutions based on individual needs and issues
•Dealing with customer grievances

Roles & Responsibilities
•Assisting day to day management of store and administration office
•Managing walk-in customers, assisting and guiding them to select various need-based products
•Identifying cross sale opportunities to promote sale of varieties of sports products.
•Dealing with customer dissatisfaction and taking ownership until resolution
•Maintaining high standards of customer service; sharing best practice for team benefit