Dax Karackal Philip

Reporting to Vice President - Property Handover Department
Number of Subordinates - 14 QA Executives, 6 Handover Executives and 16 Outsourced inspectors

Primary department function is to ensure the quality of units (Residential/Serviced/Commercial/Retail) are in a manner prescribed as per the company’s luxury standards, Handover of the units and ensure the Property Defect Liability Period is managed proficiently.

Core responsibilities Include:
• Ensure smooth functioning of the overall property handover and day to day operations
• Make sure the proper functioning of unit snagging in all UAE portfolio
• Proper preparation of all upcoming projects
• Ensure proper and prompt system updates and reports
• Preparation of Home Owner’s Manuals and plan the handover gift kits
• Preparation of Handover Budget for upcoming projects
• Predesign the customer experience and logistic plan - viewing and handover
• Monitor the booking schedule is properly maintained
• Team management - ensure proper work allocation, monitor the work and motivate
• Ensure all other department functions are in line with handover date for a successful handover
• Check the units are constructed as per the terms in the sales and purchase agreement
• Review contracts, approve the quotations and ensure timely work completion
• Ensure the customer satisfaction during handover and defect liability period.

Reported to the Senior Vice President - Customer Service - Property Handover Division
Number of Subordinates - 1 Officer, 14 Executives and 10 Technicians.

Core responsibilities Include:
• Monitor the effectiveness of pre-handover inspections and Post-Handover functions
• Ensure all the Handover related tasks are completed prior to the customer involvement
• Ensure smooth work environment for Officer, Executives and Technicians
• Perform spot checks to ensure the site activities are handle by the staff properly
• Conduct technician’s interviews and participate in the candidate selection process


• Visit international projects (Lebanon, Qatar, Jeddah & Riyadh) and deal with project managers for updates
• Identify the potential issues and ensure proper plans to eliminate the issues
• Highlight the potential issues which are beyond the scope, to higher management along with suggestions
• Ensure that all the office supplies are in place for the team, prior to the handover of units
• Responsible for the work scope approvals, comparison of quotations and forward the best quotations for further approval and follow-up with Procurement till the PO is released
• Provide confirmation to release the payment to the 3rd party contractors and ensure proper filing system
• Ensure prompt feedback to the higher management for any customer related issues
• Conduct monthly team meetings, one-to-one and provide performance feedback and suggestions
• Liaises with IT to update the existing system and generating necessary reports as required
• Work allocation, Staff Training, Planning and Team management.

Team Leader - Property Handover - CRM Department - Damac Properties Dubai (13 Apr 14 to 31 Mar 15)

Reported to the Property Handover Manager
Number of Subordinates - 6 Executives and 4 Technicians.

Officer - Property Handover - FM Department - Damac Properties Dubai (03 Jan 13 to 12 Apr 14)
Handover Executive - Property Handover - CRM department - Damac Properties (22 Aug 07 to 02 Jan 13)

Reported to the Property Handover Manager
In this role, I have conducted unit snagging, dealt with utility service providers for the unit registration, customer inspections, carried out handover formalities, physical handover and handled customer complaints during DLP.

Company Profile: Business Management World is a migration consultancy service firm which helps clients in their migration program to different destinations in the world like Canada, UK etc. My core responsibility includes:

• Creation of initial company Business Plans as per the documents provided by the client
• Preparation of procedural forms with all the supporting documents provided by client for submission
• Answer all the customer queries related to the application status
• Verify the rejected files and update the manager accordingly
• Submitting the day-to-day accounts, petty cash and daily operations report to the General Manager
• Ensured all the documents are uploaded on the system and filing management system
• Custodian of all files, stamps and records of various types.

Company Profile: SKCT is one of the leading suppliers of cotton yarn, based in Tamil Nadu, India. Acted as a Personal Assistant to the Managing Director.

• Verification of all the Accounting Functions for the group
• Ensured that all the taxes papers are filed and paid on time
• Handled account receivables & payable functions
• Preparation of monthly pay rolls for more than 300 workers and 20 office staffs
• Liaise with Company Auditor and ensured all the transactions are properly documented
• Acted as the official Power of Attorney for the Managing Director in legal issues