Membership Program Coordinator
The Kempinski Club, Palm Jumeirah
Total years of experience :8 years, 3 Months
• Provide excellent customer service for Kempinski Club Members
• Generate member prospect leads through a variety of sources including the Internet, periodicals, member referrals and direct leads
• Ensure sales staff are adhering to membership mission sales
• Develop and organize member prospect spreadsheets complete with key contacts and background information
• Process membership application and payments
• Generate daily financial summary
• Dispatch membership packages with collateral materials
• Identify and invite members to Kempinski member events
• Provided administrative and business support to the General Manager and other members of the executive management team.
• Maintained General Manager’s calendar; plan and schedule meetings, teleconferences and travel
• Managed office operations to ensure efficiency and productivity
• Maintained regular attendance of all employees; process casual leave and sick leave
• Initiated and maintained professional contact with contractors and designers
• Attended trade fairs to identify new vendors; maintained relationships with existing vendors
• Negotiated terms of contract and price with vendors
• Maintained all registries for administration documents, contracts, company’s legal documents and ensure all are up to date.
• Monitored daily sales, review price and margins and competitions
• Tracked office expenses and created monthly reports for finance department. Prepared invoices, accounts receivable/payable and banking.
• Organized the recruitment of staff, coordinated interviews, checked references & conducted preliminary interviews
• Delivered HR induction module to new starters
• Coordinated with PRO for visa processing and other government related documents of employees
• Mediated conflicts among employees and between staff and management, utilizing diplomacy and humor to resolve issues.
• Responded to client needs and provided additional support where necessary
• Liaised with external agencies and government bodies
• Ensure smooth interdepartmental operations
• Compose and distribute inter-departmental memorandums
• Coordinate repairs to office equipment
• Liaise with departments and operating units in the resolution of day to day administrative and operational activities
• Maintain, update and storage of files and other documents
• Perform routine analysis and calculations for recurring internal reports
• Transcription and distribution of meeting minutes
• Schedule and coordinate appointments for supervisors and senior-level executives
• Assist professors and students with research; locate required publications, books and periodicals; collect data and proof reading
• Produce written, tabular and visual materials for research reports and presentations
• Maintain accurate records of projects, safeguarding the confidentiality of projects
• Acquire equipment or supplies necessary for the project, prepare progress reports, attend project meetings and transcribe minutes; monitor the project budget
• Assist staff in logistical management of the Center, including acquisition of supplies, inventory management, bookkeeping and strategic planning.
• Management of the day to day administrative activities
• Manage the travel desk
• Supervision of clerical staff
• Coordinate operations with finance and marketing department
• Maintain petty cash; raising invoices
• Follow up for payments from clients
• Assisting HR in day to day operations
• Organise the recruitment of new staff
• Organize corporate events such as company’s dinner, corporate trip, family day etc
• Keep track of address changes, changes in job titles, benefits, vacations and salaries.
• Organise office maintenance and repair work
