Airport Manager
Dulsco
Total years of experience :19 years, 10 Months
Plan and manage day to day airport operations with the assistance of the operations team. Forecasting and planning required manpower based on trends. Commercial and Business Development Role. Coordinate and manage subordinates, facilitate interdepartmental communication and allocate tasks and resources as required. Prioritize and manage several tasks simultaneously. Conduct continual analysis and evaluation of strategic information. Make effective presentations on general topics internal/external audience. Provide meaningful reporting to Senior Management in a timely and effective manner. Manage, resolve complains and perform service recovery as and when required. Recruitment of staff.
Achievements:
Contributing team member in the planning and execution of the successful takeover and mounting operations for Departure (PreBoard) and Arrival (KINKS) Security screening for Changi Airport Terminals.
Inspired staff to fulfill their individual as well as organizational goals. By meeting and exceeding all Key Performance Indicators for Service, Security and Operations Efficiency since the takeover.
Planned, managed and executed Successful Ad Hoc assignments like Formula One Singapore Race, the HQO Taskforce during the H1N1 flu and the APEC Ministerial Conference.
Effectively managing the optimum manning levels to cope with the lull and peak periods.
Optimized the work process by reviewing current processes and improving the work flow
Managed the complaints from passengers and performed service recovery. Having a compliment to complaint ratio of 4:1. 7.
Contributing to change management
Generic Responsibilities:
Monitoring of manpower status and manning levels required to run the security screening operations in all terminals in Singapore Changi Airport.
Designing section budgets, and effecting cost cutting measures to maintain adherence to the same.
Prepared the SOP for the PreBoard, ICA Arrival screening and SSU Functions.
Planning and executing of CIP, VIP and VVIP departure flight security screening.
Preparing Month and Weekly Reports and presentations to top management and clients.
Preparing of After Action Reports for the authorities.
Managing the logistical arrangements for the repair, maintenance and replacement of equipment required for security screening operations.
Working with other stakeholders for Airport security like Changi Airport Group, Civil Aviation Authority of Singapore, Immigrations & Checkpoint Authority, Ground Handlers and Airlines.
Monitoring the training and certification status of the officers.
Hosting of overseas visitors.
Perform service recovery when required.
Prepared all the necessary paperwork, data collection
Set up the database for the department contracts for the external audit.
Coordinated between the Auditors and the department staff by facilitating and assisting with the necessary documentation and requests.
Liaison and coordination work between foreign performing groups, embassies, supporting organizations, sponsors and our local office.
Source for air tickets, hotel accommodation and local hospitality for the foreign groups that are here to perform for the parade.
Plan local itineraries for the visitors.
Provide Chinese to English and English to Chinese translation for official documents.
Field work and site recces.
Make for logistical arrangement for the freight and shipment of the performance material and equipment.
Operational duties.
Liaising and coordinating closely with government agencies, airfreight-related companies and other CAAS divisions to ensure smooth operations at the Changi Airfreight Centre (CAC) and the Airport Logistics Park of Singapore (ALPS).
Managed tenders and quotation using Gebiz.
Frontline Customer Service and Customer relations with regards to the Cargo Agents, Cargo Airlines and Air Freight Forwarders.
Handling of complains.
Handling of rental of CAC properties including the viewing of units, the preparation of the tenancy agreements & the termination & handover of rental units.
Collation of air cargo statistics for reporting and presentations. Research and prepare reports on the latest development in the Air Cargo industry.
Coordinating of Projects and Meetings for my Department
The production of the Air cargo Newsletters and Singapore Airfreight Directory.
Liaison, coordination and hosting of local and overseas visits to the Changi Cargo Complex and the Airport Logistics Park.
Taking charge of the Advertising, PR and Marketing Materials for the Department.
Providing administrative and secretarial support to management staff.
Organize training programs for the staff of the department.