Deborah Unida

• Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
• Organizing travel arrangement for the CEO.
• Personal Assistant to the CEO and the team.
• Booking conference meetings and appointments and respond to emails, telephone and face to face inquiries.
• Monitors stationary levels and orders office supplies both for restaurants and main office. Also in charge in monitoring supplier maintenance.
• Receiving, sorting and distributes documents as well as supplier checks and payments and maintains computer and manual filing system.
• Handles sensitive information in a confidential manner.
• Coordinates office procedures and takes accurate minutes of meeting.
• First point of contact for all incoming calls and redirect the call to the relevant individual as per the request.
• Welcome and greet all clients, direct them to the meeting room and offer coffee, tea or water and inform colleague that their respective guest has arrived.
• Encode and analyze restaurants monthly inventory and expenditures.
• In charge in ordering restaurants daily stocks and coordinates with supplier.
• Assist the accountant with the outlets data entry like Cashier Balance Sheet, Sales Deposit and etc.
• In charge in paying utility bills and deposits money for payroll.

• Ensure and maintain high standards of quality control, hygiene, and health and safety throughout the Restaurant.
• Develop and implement systems and procedures to improve business efficacy.
• Conduct daily briefs and SOP updates to the team and monitors daily operational processes and assured efficiency in their implementation.
• Leading the team, set objectives, deliver targets and reports to Line Manager
• Assist in preparing weekly rotas, to ensure adequate staffing of the restaurant at all times
• Support other supervisors and colleagues at peak times
to ensure guest expectations are met
• In charge in ensuring the team are always well groomed and smart ready for work
• Cash Custodian and at the same time in charge in monitoring and ensuring that Daily Cash Count (Safe and Till Count) are done every day.
• Handles Cash and Credit card transactions, System Reconciliation, Opening and Cash out procedures, Daily Banking Report and prepares the Daily Sales Summary Report and Petty Cash Replenishment.
• Study and analyzed the financial status reports by the cashiers and take further actions if necessary.
• In charge in receiving, filing of documents, employee requirements and business travel and segregates store’s important documents.
• Answer telephone inquiries, emails and controls Stationary requisition as well as uniform ordering.
• Assist with the training of Restaurant staff, as well as developing and monitoring their performances
• Handles guest queries, complaints and comments to ensure guest satisfaction and delight.
• Maintain frequent contact with regular guests and potential guests thereby building good relationships and customer relationships and customer loyalty. This will be achieved by anticipating customer needs, ensuring staffs are proactive and attentive and service oriented at all time.

• Monitored the daily operational processes and assured efficiency in their implementation
• Visited each food preparation station and ensure that everything is with accordance to Food Safety regulations
• Diagnosed the financial reports thoroughly to understand the exact nature and causes of the reflecting profit / loss
• Recruitment and training of staff
• Payroll In-Charge
• Handles guest queries and comments to ensure guest satisfaction and delight (either walk in or through telephone calls)
• Receive, file and segregate important documents of the store
• Planning marketing activities and promotional events including up selling and suggestive selling to ensure that daily sales target are achieved efficiently and effectively and guiding the subordinates for its implementation
• Ensure that service procedures are carried out to the best practices towards Health, Fire and Safety and HACCP standards at all times.
• Maintain frequent contact with regular customer and potential customer thereby building good relationships and customer relationships and customer loyalty. This will be achieved by anticipating customer needs, ensuring staffs are proactive and attentive and service oriented at all times.

•Responsible for fostering growth of relationship within the bank
•Participate in selling and cross-selling bank products.
•Perform operational functions required to maintain compliance with regulatory guidelines.
•Handle customer service problems using established policies/procedures.
•Assist and relieve in various customer service functions.

• Frequently visited each section of the restaurant throughout the day to assure streamlined activities and proper interdepartmental coordination
• Maintained records of exceptional good / bad performances, individually for all the employees and submitted the data to the manager
• Studied and analyzed the financial status reports by the cashiers and consulted with the managers about further actions
• Devised detailed implementation plans for marketing campaigns suggested by the manager
• Accompanied the manager in recruiting and training new staff